![](https://softwarereviews.s3.amazonaws.com/production/favicons/offerings/10425/original/6012dd3184c35788c41a3969_twilio-logo.png)
What is Twilio Customer Engagement Platform?
Streamline your communication capabilities with Twilio's advanced suite of APIs
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTwilio Customer Engagement Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Twilio Customer Engagement Platform.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio Customer Engagement Platform?
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Integration APIs
Code Libraries
Communication APIs
Software Development Kit
Online Cloud Platform
WebRTC-based Calling
Cloud Integration
MMS API
Drag and Drop User Interface
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Business Value Created
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Twilio Customer Engagement Platform Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2206488/original/2206488.jpg?1723291765)
Shobhit G.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Powerful Platform, But Requires Development Expert
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
sets itself apart from competitors primarily through its flexibility, scalability, and focus on real-time communication.
What is your favorite aspect of this product?
it can handle massive increases in customer interactions without compromising performance.
What do you dislike most about this product?
While the platform offers immense flexibility, harnessing its full potential often requires significant coding expertise. This can be a barrier to entry for businesses without in-house development resources or those seeking a more rapid implementation.
What recommendations would you give to someone considering this product?
Take advantage of available documentation, tutorials, and customer support.
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Saves Time
![](https://cdn.softwarereviews.com/production/profile_image/2121607/original/2121607.jpg?1725263952)
Sukumar M.
- Role: Consultant
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2024
Best platform for Integration services of SMS !
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio has more potential in sending SMS across different geological location. When I saw it in action while integrating with Power Automate Software
What is your favorite aspect of this product?
SMS Integration
What do you dislike most about this product?
Pricing could have been little more lower
What recommendations would you give to someone considering this product?
If you don't mind the pricing and looking for stable platform SMS integration then Twilio is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2051735/original/2051735.jpg?1721326052)
Nikesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Twilio is an excellent SAAS product & TRUSTWorthY
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
1. Easy to Use 2. Easy to Customize 3. Loads of features 4. Excellent Tech Support
What is your favorite aspect of this product?
I must say the product is Fabulous and adds lots of features to the Contact CEnters .
What do you dislike most about this product?
It should be ROBUST in terms of carriers
What recommendations would you give to someone considering this product?
If you want to establish a contact center, Go ahead.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy