What is TriNet HR Platform?
TriNet HR Platform (formerly Zenefits) is an all-in-one HR platform that helps you manage workforce data, time tracking, attendance, time off, performance management and more. It is HR technology built for companies that want to run HR in-house with an intuitive, cloud-based platform. TriNet HR Platform provides you with leading technology to administer and manage employee benefit offerings. From core medical, dental and vision coverage to life insurance and more, our solution gives you the ability to deliver a comprehensive benefits program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TriNet HR Platform?
Pros
- Reliable
- Respectful
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Benefits Administration
Contributions and Payment Tracking
Archiving and Reporting
Self Service Portal
Regulatory Compliance
Payroll Integration
User and Enrollment Management
Provider Management
Claims Management
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Also Featured in...
TriNet HR Platform Reviews
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great turn-key solution for start-ups
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Tim R.
- Role: Finance
- Industry: Finance
- Involvement: Vendor Management and Renewal
Submitted Nov 2020
Great Software Solution, Support is lackluster
Likeliness to Recommend
What differentiates TriNet HR Platform from other similar products?
Ease of Use
What is your favorite aspect of this product?
Employee Onboarding
What do you dislike most about this product?
Recently, we started utilizing the platform’s payroll feature. Payroll is satisfactory, but missing a few features that would greatly assist in our monthly operations. Our top 3 are listed below. 1. Import Payrolls via csv file: There is an ability to do this currently, but you cannot utilize formulas to incorporate data from other sources. The import sheets are locked, which means we have to populate the sheet manually anyways & no time is saved over doing this in UI for payroll. 2. Control over specific deductions to include in a payroll run: Deductions are enabled as an “all or nothing” setting in payroll runs. This causes issues when we need to run an off-cycle payroll for commission/bonus & can’t just select what we want included. 3. Multiple State Tax Reporting & Payments: Misconfigured on launch & took a few cycles to get setup correctly. I understand this is a difficult feature to get right, but also causes headaches if done wrong.
What recommendations would you give to someone considering this product?
Good solution. If you have slightly complicated payroll needs you should consider other options, until the feature is a little more mature.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Taylor S.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2020
Streamlines processes, perfect for remote org
Likeliness to Recommend
What differentiates TriNet HR Platform from other similar products?
Ease of use - the onboarding process is specifically unique in that new employees can read and sign all documentation, sign up for benefits, and see who else is in their department. This is crucial for us as a primarily remote organization. Additionally, each module has a clear and organized interface. There are lots of features, making this a perfect option for an all-inclusive, HR system of record. And finally, every single Zenefits customer care member I have spoken to has been kind, understanding, patient, and knowledgable.
What is your favorite aspect of this product?
The hiring capability - again, it allows remote organizations to bring on new employees in a very short amount of time. Also, the addition of custom fields allows us to customize the types of information we need to capture and maintain.
What do you dislike most about this product?
The response times for tax issues is fairly slow, but I believe this year with COVID-19 was particularly challenging due to additional tax and pay types being added and managed. Would also be fantastic if more features were available for international employees.
What recommendations would you give to someone considering this product?
Would highly recommend this to remote companies, particularly to those who have employees in various states. Take advantage of as many apps / features as you can in order to consolidate HR information, payroll, performance management, and benefits administration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
