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TravelPerk SL

TravelPerk

Composite Score

8.1 /10

CX Score

8.1 /10

28 Reviews Write a Review

What is TravelPerk?

Book, manage, report, and support all your travel with TravelPerk. TravelPerk is the next-generation business travel platform pioneering the future of business travel. TravelPerk’s all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result is saved time, money, and hassle for everyone. TravelPerk has the world’s largest travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology and consumer-grade design, all of which is enabling companies worldwide to get the most out of their travel.

Company Details

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Awards & Recognition

TravelPerk won the following awards in the Travel Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

12 Top Rated Features

2022

TravelPerk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TravelPerk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TravelPerk?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Feature Ratings

Average 86

Travel and Accommodation Booking

Self-Service

Notifications/Alerts/Updates

Mobile

Policy Configuration/Implementation

Risk Management

Itinerary Management

Expense Automation

Bank/Credit Card Integration

Rate Tracking

AI Driven Personalization

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

TravelPerk Reviews

Noemi B.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Trustworthy and user-centered product

Likeliness to Recommend

9 /10

What differentiates TravelPerk from other similar products?

Travelperk not only adds great value to take care of traveling budget and employee movements but has also a great interface for the end users so that they can manage their travel easily and safely

What is your favorite aspect of this product?

The User experience of the product is very pleasant for the end user and take off the hassle of organizing business trip off other teams

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

I recommend this product because other competitors have very little consideration of the experience of the end user, and Travelperk makes the business traveler the owner of the trip and takes off responsibility from other teams.

Pros

Trustworthy
Inspires Innovation
Caring
Respectful

Ivan K.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Life changing!

Likeliness to Recommend

9 /10

What differentiates TravelPerk from other similar products?

Really intuitive and friendly UX/UI design and really easy-to-use tool.

What is your favorite aspect of this product?

The concierge service

What do you dislike most about this product?

Sometimes prices are higher than on Booking or other websites.

What recommendations would you give to someone considering this product?

If you have a lot of business travels, it is a great tool which will allow you to implement a lot of policies and give a unique opportunity for employees to book flights, hotels, cars and trains

Pros

Effective Service
Caring
Saves Time
Respectful

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Helpful to our business and user friendly

Likeliness to Recommend

7 /10

Pros

Reliable
Enables Productivity
Efficient Service
Inspires Innovation

Cons

Inhibits Innovation
Less Effective Service

How We Deliver

TravelPerk

What is TravelPerk?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

TravelPerk Ratings

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love TravelPerk?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

TravelPerk Reviews

Noemi B.

Trustworthy and user-centered product

Likeliness to Recommend

Pros

Ivan K.

Life changing!

Likeliness to Recommend

Pros

Helpful to our business and user friendly

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Travel and Accommodation Booking

Self-Service

Notifications/Alerts/Updates

Mobile

Policy Configuration/Implementation

Risk Management

Itinerary Management

Expense Automation

Bank/Credit Card Integration

Rate Tracking

AI Driven Personalization

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization