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TouchBistro

TouchBistro POS

Composite Score

6.9 /10

CX Score

6.9 /10

9 Reviews Write a Review

What is TouchBistro POS?

TouchBistro is loaded with smart front-end features that will give your staff the power to work quicker, reduce errors, and deliver an exceptional customer experience.

Company Details

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TouchBistro POS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TouchBistro POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Under Delivered
Less Transparent

Feature Ratings

Average 83

Payment Processing

Integrations

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Advanced Reporting Analytics

PCI Compliance

Off Line Operations

Advanced Compliance & Statutory

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration

TouchBistro POS Reviews

Aidan F.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2023

Features are average. Installation fees are awful.

Likeliness to Recommend

8 /10

What differentiates TouchBistro POS from other similar products?

Honestly, not much

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Tends to get bogged down on the server end if venue is particularly busy. Installation and instruction set up fees are borderline scams.

What recommendations would you give to someone considering this product?

Look into other products that don't have fees like that

Pros

Efficient Service
Effective Service
Helps Innovate
Performance Enhancing

Cons

Vendor's Interest First
Commodity Features
Less Generous

Siddhanth C.

Role: C-Level
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

"easy to use, fantastic accessibility"

Likeliness to Recommend

10 /10

What differentiates TouchBistro POS from other similar products?

User friendly

What is your favorite aspect of this product?

Accessibility

What do you dislike most about this product?

Connectivity with debit machine

What recommendations would you give to someone considering this product?

Good product easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cory A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

A great tool for Restaurant Management

Likeliness to Recommend

8 /10

What differentiates TouchBistro POS from other similar products?

Very user-friendly. Its app is a tremendous tool for keeping track of sales on the go. A breath of features. Everything you need in restaurant management under one system. Highly recommend.

What is your favorite aspect of this product?

The app is a great tool while away from the restaurant to monitor sales.

What do you dislike most about this product?

Entering inventory for pricing is very time-consuming and can be a little confusing.

What recommendations would you give to someone considering this product?

Overall a great system. A little bit on the expensive side but overall worth the investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

TouchBistro POS

What is TouchBistro POS?

Company Details

Need Assistance?

TouchBistro POS Ratings

87 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love TouchBistro POS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

TouchBistro POS Reviews

Aidan F.

Features are average. Installation fees are awful.

Likeliness to Recommend

Pros

Cons

Siddhanth C.

"easy to use, fantastic accessibility"

Likeliness to Recommend

Pros

Cory A.

A great tool for Restaurant Management

Likeliness to Recommend

Pros

Title

Feature Ratings

Payment Processing

Integrations

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Advanced Reporting Analytics

PCI Compliance

Off Line Operations

Advanced Compliance & Statutory

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of IT Administration