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Totango Logo
Totango Logo
Totango, Inc

Totango

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Totango
7.9 /10

What is Totango?

Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

Company Details


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Awards & Recognition

Totango won the following awards in the Customer Success category

Totango Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Totango.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Totango?

0% Negative
6% Neutral
94% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Respectful

Feature Ratings

Average 81

Onboarding Workflow Management

85

Account Health Tracking

84

Onboarding Portal

83

CRM Integration

80

Customer Scorecards

78

Onboarding Collateral Management

77

Reporting and Analytics

76

Surveys and Polling

75

Centralized Note Taking

70

Vendor Capability Ratings

Average 78

Ease of Customization

83

Breadth of Features

79

Vendor Support

79

Usability and Intuitiveness

79

Quality of Features

79

Ease of Implementation

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Ease of IT Administration

77

Business Value Created

76

Totango Reviews

Sana A.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use, great features

Likeliness to Recommend

8 /10

What differentiates Totango from other similar products?

Customazible to enrich with our software product data

What is your favorite aspect of this product?

Immediate view of all necessary customer data

What do you dislike most about this product?

No bulk actions possible when completing tasks.

What recommendations would you give to someone considering this product?

Ensure that you first know which data you want to sync to Totango for an easier setup. Perfect for client follow-up and review your clients health score

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rebecca H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product, great training.

Likeliness to Recommend

10 /10

What differentiates Totango from other similar products?

Value for money, great features and ongoing product innovation.

What is your favorite aspect of this product?

The potential for growth and the revenue forecasting function.

What do you dislike most about this product?

Sometimes the language is over my head related to data and attributes and I have to stop and search help.

What recommendations would you give to someone considering this product?

Take time to really assess what you need from a customer success platform and will Totango provide those things. Sounds like common sense but consider that Totango was originally design with SaaS in mind whilst it's customizable and adaptable you still want really know your needs.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

Katie R.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent product, creates value immediately

Likeliness to Recommend

10 /10

What differentiates Totango from other similar products?

Intuitive, easy-to-use interface. I actually enjoy logging into this product daily because of the visual aesthetics. The ability to slice and dice data any way you want using the segment feature is awesome and integrations are a breeze. I can implement a baseline setup for a whole company from scratch in as little as a day if the requirements are clear.

What is your favorite aspect of this product?

I love the flexibility. There are so many ways to automate processes and improve customer satisfaction. Totango also comes with pre-built workflows and e-mail templates right out of the box that are so easy to customize. They understand customer success.

What do you dislike most about this product?

Some features could be improved, especially reporting and the relationship between parent and child accounts in terms of hierarchy. I'd like to see more intuitive features for hierarchical structures.

What recommendations would you give to someone considering this product?

Don't think twice! Just buy it. I promise your team will grow to love it and it provides the most bang for the buck on the market.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Fair
  • Acts with Integrity

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