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Toast Inc.

Toast POS

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Toast POS
8.1 /10

What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details


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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Capabilities

94

Multiple Venue Property Concept Support

92

Workforce Management

90

PCI Compliance

90

Integrations

89

Check Settlement Types

89

Advanced Reporting Analytics

89

Payment Processing

88

Advanced Compliance & Statutory

86

Kitchen Course Management

85

Inventory Recipe Management

83

Vendor Capability Ratings

Average 83

Breadth of Features

88

Usability and Intuitiveness

88

Ease of Customization

88

Product Strategy and Rate of Improvement

87

Business Value Created

85

Ease of Implementation

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

79

Ease of IT Administration

79

Vendor Support

73

Toast POS Reviews

Fernanda A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Essential for your business, but can use better fe

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

Ease of use. Availability at restaurants. Employees have experience with ir

What is your favorite aspect of this product?

The ease of use. Ability to send tickets to any printer.

What do you dislike most about this product?

Features aren't nicely displayed, hard to figure out at first

What recommendations would you give to someone considering this product?

Take user reviews into account

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lukas D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

maybe it will still work just fine

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

We've seen an increase in volume and an increase in efficiency, which is obviously a great return. The charge-per-ship capabilities increased the charge-per-ship revenue for us by 600%. These are 2 important features that have been game changers for us. this is the best software that has the. The software is so outdated it's like going back 30 years. Terrible, clumsy, slow and pathetically behind, but I've already taken care of logistics and financing in other organizations. It's just that furniture as a whole is a fraud and exploits customers and STORIS exploits companies.

What is your favorite aspect of this product?

It is definitely profitable and affordable for all small and medium businesses. Easy to use: It is very easy to use, even for professionals without technical knowledge. Initial integration: It was very simple and fast. Customization: Create your website the way you want. Customer service: Both sales and technical support.

What do you dislike most about this product?

Too many individual apps that require additional monthly subscription fees. The software is buggy and support will just tell you to clear cache/cookies instead of solving the problem.

What recommendations would you give to someone considering this product?

I recommend it as The software is cheap, they give us a free trial for more than 3 months, which is wonderful to play with the software and we decided that it is the best for our needs. 2) Other eCommerce software doesn't offer many customization options, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer support is wonderful and you can expect a quick response almost every time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yazunari T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Nice clean look and fairly easy to find

Likeliness to Recommend

9 /10

What differentiates Toast POS from other similar products?

it is a total disappointment and will be replaced by the end of the year with a better system, many of the things that we were promised could be done require the use of their "open API" which costs more per month than the entire 5 station POS system. They did not inform us about the API price in advance (or that there was even a cost, it was presented as if it was included in the regular rate) only that we could use the API to do everything we told them we had to do, my manager The project manager informed me about the price of the API during our implementation.

What is your favorite aspect of this product?

Closing and opening is very simple. Saves a good deal of time from the previously used system. Nice clean look and easy enough to find what you are looking for. The reports are very weak in certain areas, you cannot see earnings for anything other than the employee, which is worthless if you do not have pay rates charged, which we do not do, as we are not using that aspect of the system. When we receive the inventory in the store, we upload it to the control panel through your excel template, this works about 75% of the time, the rest of the time it just silently fails, you will never get any notice that it has failed, where failed, etc.

What do you dislike most about this product?

The bottom line is that if your needs are more than basic or you're not a restaurant, you should look elsewhere for a much better solution. So now before doing any loading I do an export of what we have immediately before so when it fails I can compare it to the inventory after partial load to find out where the import stopped so I can import the rest. I was able to create really successful marketing campaigns thanks to the databases it provides, which give you detailed information about business operations.

What recommendations would you give to someone considering this product?

You need to upload the customer orders report, find the customer in the list, click show orders, make a note of the order number, then go to the order history report, and then click the order, why is it not showing up the order number below? Do customers request a hyperlink to take me to the order? They made a system change to process batch updates at the POS instead of real time, we have a custom app that we use for check-ins when a customer enters the store and adds customers to the disclosure system so that we can link them to a sale and closing rate tracking, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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