What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Capabilities
Multiple Venue Property Concept Support
Workforce Management
PCI Compliance
Integrations
Check Settlement Types
Advanced Reporting Analytics
Payment Processing
Advanced Compliance & Statutory
Kitchen Course Management
Inventory Recipe Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Vendor Support
Toast POS Reviews
Sarah M.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2023
User Friendly and great tool to manage checks
Likeliness to Recommend
What differentiates Toast POS from other similar products?
It is user friendly, incorporates hand helps and very efficient
What is your favorite aspect of this product?
I appreciate how easy it is to split tabs, and take multiple payments.
What do you dislike most about this product?
It frequently crashes or restarts without notice
What recommendations would you give to someone considering this product?
I recommend for a high volume bar or restaurant with a large staff.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Acts with Integrity
Joshua F.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2023
“Great Product, highly versatile”
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The universal plug if you will. They have the ability to integrate with a wide range of products so you can utilize the tools you prefer. They are also constantly developing and updating software so your software is always up to date. You can also use their software on any android device. The product team is also very innovative and receptive to feedback. The way that their product specialists work is that they come up with their own ideas pitch it and develop new products on their own and have to demonstrate value so they are always cutting edge
What is your favorite aspect of this product?
The ability to integrate multiple platforms and monitor guest experience
What do you dislike most about this product?
Sometimes in efforts to be PCI compliant they go to far with restrictions that are unnecessary
What recommendations would you give to someone considering this product?
Have an open mind, don’t expect it to be just like your last POS. Also take the time to understand the entire structure of the product. Use the resources they provide. The software has so many capabilities so take the time to learn and understand what you are using. Don’t call customer care until you have a basic understanding of your issue; because of the immense capabilities it is easier for them to help you if you tell them the area in which you have issues. Just like you wouldn’t go to a mechanic with a flat and say my car doesn’t drive and he asks what’s wrong and you say I don’t know.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jesse M.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2023
Great hardware and software POS is friendly
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The platform easy to use
What is your favorite aspect of this product?
Hardware lasts for ever
What do you dislike most about this product?
Dont offer new products
What recommendations would you give to someone considering this product?
Give it a try and you will love it
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
