What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Knowledgebase
Workflow Processing
Application Programming Interface
Multi-channel
Leads Generation
Learning and Adaptability
Integration With CRM
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Tidio Reviews
Ashaki T.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
Very Vital Tool!!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Very intuitive
What is your favorite aspect of this product?
Ease of implementation and use Integrates well with CRM
What do you dislike most about this product?
The vendor support should do more to improve their services
What recommendations would you give to someone considering this product?
Tidio is an impresive conversational and marketing platform. Besides, it has a huge value for money.
Pros
- Reliable
- Performance Enhancing
- Caring
- Saves Time
Mathenge N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Impressive Product! The Usability is great!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The UI is amazing
What is your favorite aspect of this product?
Highly flexible and integrates with CRM effectively.
What do you dislike most about this product?
For its purpose, I have nothing I dislike about Tidio.
What recommendations would you give to someone considering this product?
I highly recommend Tidio for your social media management. It is a great conversational and marketing tool.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
Noelle V.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Great automated chatbot tool."
Likeliness to Recommend
What differentiates Tidio from other similar products?
The application comes highly recommended by me due to the fact that it is simple to operate and contains a lot of different functions. The creators of this program have said that they do not care about making money, and it is heartening to see that there are still some individuals who are willing to give their expertise.
What is your favorite aspect of this product?
Tidio's chatbot templates are top notch. The majority of my customers have the option to modify the conversations in an automated fashion to better fit their needs. Cost-effectively attracting new clients and contacts is a major priority for many small businesses in the area, and this strategy can help them do just that.
What do you dislike most about this product?
It would be great if there was a mechanism to convert conversations into text. Customers may receive responses through chat at any time, without having to remain on the webchat. Customer chats are sent to their cell phones when they enter their phone number and email address. While Podium is capable of this, it comes at a high cost that may prevent you from purchasing it.
What recommendations would you give to someone considering this product?
The application comes highly recommended by me due to the fact that it is simple to operate and contains a lot of different functions. The creators of this program have said that they do not care about making money, and it is heartening to see that there are still some individuals who are willing to give their expertise.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
