What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Kristi J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2026
Enhancing customer engagement with Tidio
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio uniquely combines AI‑driven chatbots, live chat, and multichannel messaging in a single interface. With no‑code automation flows and deep e‑commerce integrations, make it especially appealing for SMBs seeking powerful automation without complexity.
What is your favorite aspect of this product?
The best thing I like about Tidio is how it integrates AI chatbots and live chat in a single platform, enabling me to handle routine queries automatically while still providing instant human support when needed. Its easy-to-use visual workflow builder allows us to create automated conversational flows and lead capture sequences without any coding knowledge.
What do you dislike most about this product?
There is no dislike as Tidio is generally well-regarded for its ease of use, AI-powered automation, and seamless multichannel chat capabilities.
What recommendations would you give to someone considering this product?
If you're looking for a robust chatbot and live chat solution that combines AI automation with multichannel support, Tidio is an excellent choice. You need to focus on setting up clear workflows and training the chatbot to handle your most common customer interactions, maximizing efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Oluwatoyin A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2026
Solid Customer Support Tool with Room to Grow
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out because it combines live chat, AI chatbots, and a unified inbox all in one platform. It’s easy to set up, affordable, and helps small teams manage messages from their website, email, and social media in one place. Unlike bigger, more complicated tools,
What is your favorite aspect of this product?
My favorite aspect of Tidio is its easy-to-use AI chatbots. It lets you automate answers to common questions and capture leads without needing a lot of setup or technical skills. It makes customer support feel smart, fast, and effortless, especially for small teams.
What do you dislike most about this product?
The biggest drawback of Tidio is that some advanced features are limited unless you upgrade to higher plans. Features like deep analytics, multi-channel messaging beyond the basics, and more customizable chatbot flows could be better. For growing businesses, you might quickly hit these limits.
What recommendations would you give to someone considering this product?
Tidio is ideal for small to medium businesses that want an easy-to-use chat platform with AI automation. It lets you manage website, email, and social messages in one place and is quick to set up. While some advanced features require higher-tier plans, it’s a smart and affordable way to engage customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emmy H.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2025
Tidio is the best live chat for free
Likeliness to Recommend
What differentiates Tidio from other similar products?
Integrates with WhatsApp at no additional cost and with straight WABA integration unlike other tools that use third parties
What is your favorite aspect of this product?
Ease of customisation of the chat widget with our own branding and marketing materials which help us show promotions in forms of graphic right within the widget
What do you dislike most about this product?
Has no secure installation of the widget to log the user names once logged into our system which makes it hard to automatically understand the name of the person we are chatting with
What recommendations would you give to someone considering this product?
I would recommend it for an affordable live chat
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Caring
