Tidio

What differentiates Tidio from other similar products?

This software can be effortlessly modified and utilized to match our website and theme. Its interface is straightforward and organized, enhancing its accessibility. We have the flexibility to tailor the bots to our requirements, such as triggering the chatbox to appear when a visitor lands on the site for the first time or interacts with specific sections of the website. It offers a high degree of customization.

What is your favorite aspect of this product?

Integrating Tidio into our website was a swift and straightforward process. I haven't utilized it for clients yet, but I intend to do so next year. There's an abundance of customization options available, even with the free plan. This is particularly beneficial when gathering information from customers who might be inquiring about or seeking details about a range of services. A feature I particularly appreciate is the ability to configure the bot to only show up on the website when staff members are logged in and prepared to continue the conversation after the bot has guided the potential customer through a specific funnel.

What do you dislike most about this product?

A downside is that it doesn't support multiple triggers for a bot. For instance, if I want the bot to be activated when a user visits the home page and the same bot to be activated when a user types a specific word, this isn't feasible. Additionally, confirmation texts such as 'message sent' are not always accurate. There are instances where the message might not have been sent, yet I still receive the confirmation message.

What recommendations would you give to someone considering this product?

Tidio assists in sifting through commonly asked questions and directing more particular inquiries to the appropriate department. This efficiency eliminates the need for redundant discussions via phone or email, with the added advantage of gathering data and contact details that we might typically overlook.

What differentiates Tidio from other similar products?

I've been a Tidio user for a year now, having previously used Landbot. Having tried other chatbot platforms, I found Tidio to be a refreshing change. What stands out about Tidio is its remarkable speed. During my trials, the chatbot responded almost immediately, guaranteeing quick and effective answers to my customers' inquiries. Another commendable feature is the software's straightforward deployment. Integrating Tidio into my website was a breeze and took only a few minutes, with the setup process being extremely intuitive.

What is your favorite aspect of this product?

Tidio is incredibly user-friendly and presents a visually appealing interface. I appreciate that it doesn't restrict the chat feature to just one website, which suits my needs perfectly. I've integrated the chat on my educational website, allowing students and prospective students (as I'm involved in higher education) to contact me directly. It's also on my consulting website, enabling me to track and generate leads from both platforms at the same time. The cost for this feature is quite reasonable. Although I wish their email marketing was priced more competitively with Mailchimp, Tidio offers a more intuitive approach to segmentation.

What do you dislike most about this product?

The pricing structure is perplexing and no longer beneficial for small-scale businesses. Tidio, being a competitor of Intercom, is naturally inclined towards larger enterprises. We felt let down when we didn't receive any reminders from Tidio about the annual renewal. We had plans to discontinue our subscription but were not given any email reminders or notifications, which is a common practice. When we chose to cancel our account shortly after our renewal date, we requested a renewal. However, Tidio does not offer any refund, not even a partial one. The process of creating chatbots in multiple languages can become quite chaotic.

What recommendations would you give to someone considering this product?

In terms of customer engagement, we used to handle all customer inquiries via email. However, email communication will become obsolete for the modern consumer, who seeks instant responses and for that, I would highly recommend the software