Tidio Customer Reviews 2026 | Chatbots

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Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

90 Reviews Write a Review

What is Tidio?

Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Reliable
Transparent
Performance Enhancing

Feature Ratings

Average 83

Scheduled Availability

Translation

Workflow Processing

Integration With CRM

Knowledgebase

Personalized Service

Leads Generation

Multi-channel

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Tidio Screenshots

Tidio Videos

Tidio Reviews

Patience A.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Tidio is free to use with limited features

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

With Tidio free version, you can have more seats up to five seats and features like integrating WABA features like WhatsApp, Facebook and X formally twitter to provide omnichannel communication

What is your favorite aspect of this product?

I do like the chat box interface; it is very clean and easy to access messages from clients, also has the integrations with email sending to provide support through the email address custom.

What do you dislike most about this product?

Removing the Tidio branding comes as an addon where you have to pay per month to remove the branding which can turn to be more expensive

What recommendations would you give to someone considering this product?

Yes, I would recommend the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aditi T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, but limited in the free plan.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it brings together live chat, chatbots, and email in one simple platform, making it easy for businesses to talk to their customers in real time.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its user-friendly interface, which makes it easy for anyone to set up and manage customer interactions without needing technical skills.

What do you dislike most about this product?

What I dislike most about Tidio is that some advanced features are limited in the free plan, which might require upgrading to access the full range of capabilities.

What recommendations would you give to someone considering this product?

If you're thinking about using Tidio, start with the free plan to get a feel for its features, and consider upgrading later if you need more advanced tools.

Pros

Caring
Helps Innovate
Continually Improving Product
Reliable

Sony l.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Tidio honest Review

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Has five free seats which accommodate five agents on free version and still with WhatsApp integration and usage for free

What is your favorite aspect of this product?

Tidio's inbox feature is too intruitive and you can easily açess chats and filter from newest to oldest and live typing preview insight makes it easy to respond

What do you dislike most about this product?

Tidio removal of branding is charged independently as an add-on

What recommendations would you give to someone considering this product?

I would recommend Tidio to colleagues because of user friendly and affordable

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

How We Deliver

Events

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Tidio Screenshots

Dark - Shopify - Resolution rate

Dark - Shopify - Chat Flows

Dark - Shopify - Product-recommendation

Dark - Shopify - Helpdesk

Dark - Shopify - Livechat

Dark - Shopify - Integrations

Dark - Shopify - Security

Tidio Videos

Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations

Tidio Demo: Complete Walkthrough of All Features (2026)

Tidio Reviews

Patience A.

Tidio is free to use with limited features

Likeliness to Recommend

Pros

Aditi T.

Easy to use, but limited in the free plan.

Likeliness to Recommend

Pros

Sony l.

Tidio honest Review

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Scheduled Availability

Translation

Workflow Processing

Integration With CRM

Knowledgebase

Personalized Service

Leads Generation

Multi-channel

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features