What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Sam S.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Oct 2022
Super Interface and Great Workflow
Likeliness to Recommend
What differentiates Tidio from other similar products?
It is well priced for a start. What struck me immediately was the way in which one can build an advanced workflow for the AI / Chatbot to interact with website visitors - the flow was complex, though intuitive to use.
What is your favorite aspect of this product?
I find both the frontend and backend interfaces a pleasure to use.
What do you dislike most about this product?
I have been mildly frustrated that the admin user can not amend details for the operators. It would be good of one could set their details/ statuses/ hours of operation and avatars from admin.
What recommendations would you give to someone considering this product?
Rather than build your AI webchat from scratch, make use of the prebuilt templates to get going.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Florian S.
- Role: Operations
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Oct 2022
Best Price Performance Ratio
Likeliness to Recommend
What differentiates Tidio from other similar products?
After we tried several others Chat Tools, Tidio provided the best Price Performance Ratio and a lot of time savings in implementing it in one of our products.
What is your favorite aspect of this product?
We built Chat-Bots with an ease which were easy to understand for all our Customer Support employees. So that they can configure it to our customer needs without needing a developer. Besides saving a lot of money for the configuration, our customers really love to interact with Tidio.
What do you dislike most about this product?
A WhatsApp and Telegram implementation would be great.
What recommendations would you give to someone considering this product?
Try to use the pre-configured Chat-Bots. They mostly get the best results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennie R.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
There’s nothing it can’t do!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio was the first Live Chat feature we looked at and integrated. I was surprised how much it could do, it’s very intuitive for the price. It will most certainly increase productivity in our business
What is your favorite aspect of this product?
The multi language feature! We have a French and German fully translated website so the ability to detect a users language is very helpful. Also, the ability to integrate with Facebook / Instagram Marketplace is very useful
What do you dislike most about this product?
There’s really nothing I can think of!
What recommendations would you give to someone considering this product?
It requires a lot of thought and setup to build a solution with Chatbots alone, so be mindful of that.
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Acts with Integrity
