What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Yvette B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted Oct 2022
Great for Shopify stores & customer service
Likeliness to Recommend
What differentiates Tidio from other similar products?
Scheduling is more efficient, more features love the multi channel integration and canned answers. If set up correctly can really help with common customer interactions, orders and delivery faqs
What is your favorite aspect of this product?
I like that it integrates well with Shopify and that you can customise it to meet needs. Real time 🤠nyeraction is great for sales and brand building
What do you dislike most about this product?
I don't like the fact that to be really effective you need to have a large or onboard team. Not everyone likes chatbots or are willing to use for business despite the fact that they use real time social chat everyday!!!
What recommendations would you give to someone considering this product?
Try out a range of free trials and options. You'll soon find what features work well for your business. Consider how tideo can save money in terms of customer services especially during peak seasons
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Daniel P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2022
Easy to use, and cheap as compare to competitors
Likeliness to Recommend
What differentiates Tidio from other similar products?
easy to install and integrate into website or app, and it also offer mobile app to manage your accounts
What is your favorite aspect of this product?
Automation and the mobile app
What do you dislike most about this product?
The price is to expensive
What recommendations would you give to someone considering this product?
Make Tidio a Pay as you used app
Pros
- Continually Improving Product
- Over Delivered
- Includes Product Enhancements
- Helps Innovate
Cons
- Vendor Friendly Policies
- Vendor's Interest First
Edirin E.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Oct 2022
Great product for website leads conversion.
Likeliness to Recommend
What differentiates Tidio from other similar products?
It’s easier to navigate, intuitive and I can manage multiple accounts on the same platform. I can also see live visitors to my website and chat with them in real time without having to log into my website.
What is your favorite aspect of this product?
The ability to see and chat with live visitors on my website, collecting and converting my leads to buyers from just one app on my phone.
What do you dislike most about this product?
There’s really nothing to dislike. I haven’t had a bad experience.
What recommendations would you give to someone considering this product?
Definitely set up prompts for your chatbot on your website and have ready scripts to connect with visitors.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
