What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Gerardo M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Improves response times
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio allows users to manage communications not only through web chat, but also by integrating social networks such as Facebook Messenger and email. This flexibility is key to providing cohesive customer service that is accessible from different platforms. Its automation capabilities are exceptional, allowing you to set up personalized conversation flows. Bots can guide users through a series of questions and answers designed to solve common problems, reducing the burden on the human team
What is your favorite aspect of this product?
Tidio's interface is so easy to use that even less technical team members can set it up and use it effectively. This simplicity allows for quick implementation and a minimal learning curve, which is critical in a growing company.In an increasingly competitive environment, enabling our customers to connect instantly through a customer service chatbot is essential. Tidio integrates with our website, providing access to a virtual assistant that answers frequently asked questions while allowing our human agents to take over when necessary.
What do you dislike most about this product?
Although it has options, the templates are somewhat limited
What recommendations would you give to someone considering this product?
Tidio is suitable for companies looking to improve customer service efficiently and effectively. However, for organizations that handle highly complex or critical interactions, it may be best complemented by other tools more dedicated to customer service management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
A Best AI Chatbot for The Business
Likeliness to Recommend
What differentiates Tidio from other similar products?
Its versatile combination of AI-based automation, budget-friendly, and e-commerce-friendly features, make it stand out in the market. Its Lyro AI chatbots recognize natural languages, thus making it able to reply to them accordingly and automatically. This reduces the overall workload. Unlike other basic rule-based bots, it continuously learns from the collaboration of the customers to improve the response rate.
What is your favorite aspect of this product?
The way it deals with diverse language-based customers and gives those satisfied answers automatically is exceptional. It also minimizes the need for manual responses by developing itself with time. It is an ideal platform for all types of e-commerce platforms and businesses. It automates customer support without demanding any high budget and technical skills.
What do you dislike most about this product?
Few lacks is making it a little bit tough to deal with. For example, it offers limited AI training personalization. AI chatbots are very helpful but in some tasks, we cannot train them deeply according to our data based on previous conversations. This would be beneficial if AI custom training.
What recommendations would you give to someone considering this product?
Tidio is a great platform for e-commerce stores as it highly supports sales marketing and customer support. One needs to evaluate the needs and demands of their work to operate it in the best way. Also, focus on initial training for positive outcomes.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Gourav S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Awesome and great to learn
Likeliness to Recommend
What differentiates Tidio from other similar products?
Unique qualities and smooth functioning
What is your favorite aspect of this product?
Ease to use and feature
What do you dislike most about this product?
Nothing all good
What recommendations would you give to someone considering this product?
Ease to you and try ince
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
