What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Olivier T.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Very easy to use Chatbot to generate leads
Likeliness to Recommend
What differentiates Tidio from other similar products?
Nice interface, very simple to set up. There are a lot of templates which help to make scenario according to your objectives and save your time.
What is your favorite aspect of this product?
I love the user inteface and all the possibilities you have. You can add some emoji in your messages
What do you dislike most about this product?
Not so many things. Unfortunately, because of our pricing plan, our chatbot is limited to 100 visitors.
What recommendations would you give to someone considering this product?
Put the chatbots on specific pages. Credits can leave very fast
Pros
- Trustworthy
- Effective Service
- Fair
- Helps Innovate
Sam S.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Oct 2022
Super Interface and Great Workflow
Likeliness to Recommend
What differentiates Tidio from other similar products?
It is well priced for a start. What struck me immediately was the way in which one can build an advanced workflow for the AI / Chatbot to interact with website visitors - the flow was complex, though intuitive to use.
What is your favorite aspect of this product?
I find both the frontend and backend interfaces a pleasure to use.
What do you dislike most about this product?
I have been mildly frustrated that the admin user can not amend details for the operators. It would be good of one could set their details/ statuses/ hours of operation and avatars from admin.
What recommendations would you give to someone considering this product?
Rather than build your AI webchat from scratch, make use of the prebuilt templates to get going.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Carlos David M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Easy to implement, intuitive customization
Likeliness to Recommend
What differentiates Tidio from other similar products?
How intuitive it is compared to other products in the market.
What is your favorite aspect of this product?
I love how I can know in real-time in which page/section of the websites customers are visualizing which has enabled the sales team to provide suggestions and personalized experiences to any customer.
What do you dislike most about this product?
Limited documentation on chatbot workflows is available.
What recommendations would you give to someone considering this product?
Tiidio for me has been a no-brainer, since it provides an unlimited free trial for ut to 100 chatbot leads a month it's worth it to give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring
