What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Esther L.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Tool!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Very intuitive
What is your favorite aspect of this product?
Easy to implement and use The visualizations are great
What do you dislike most about this product?
The support from the vendor can be improved.
What recommendations would you give to someone considering this product?
Tidio will greatly help your team to realize marketing strategies through effective communication.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ashaki T.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
Very Vital Tool!!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Very intuitive
What is your favorite aspect of this product?
Ease of implementation and use Integrates well with CRM
What do you dislike most about this product?
The vendor support should do more to improve their services
What recommendations would you give to someone considering this product?
Tidio is an impresive conversational and marketing platform. Besides, it has a huge value for money.
Pros
- Reliable
- Performance Enhancing
- Caring
- Saves Time
Jose Ramon C.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2022
Tidio, Your tasks are ready instantly
Likeliness to Recommend
What differentiates Tidio from other similar products?
Website visitors these days have shorter attention spans and are used to chat widgets that can give instant responses. Tidio is the ultimate platform for building customer relationships.
What is your favorite aspect of this product?
Having multiple contact formats such as phone, email, web form and chat allows visitors to communicate through the channel they are most comfortable with, allowing less traffic to escape.
What do you dislike most about this product?
A built-in call tracking module would be great. It also helps to handle difficult customers, which would not be possible by mail.
What recommendations would you give to someone considering this product?
There is a lot of helpful documentation. There's an iOS and Android app for users on the go and built-in integrations with CRM and other third-party apps, along with a Zapier API that can connect to virtually any other third-party app. Tidio is compatible with mobile, Windows, iSO and Mac devices so you can always communicate with your customers without compatibility issues.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service
