What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Application Programming Interface
Translation
Knowledgebase
Multi-channel
Workflow Processing
Leads Generation
Learning and Adaptability
Integration With CRM
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Tidio Reviews
Florian S.
- Role: Operations
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Oct 2022
Best Price Performance Ratio
Likeliness to Recommend
What differentiates Tidio from other similar products?
After we tried several others Chat Tools, Tidio provided the best Price Performance Ratio and a lot of time savings in implementing it in one of our products.
What is your favorite aspect of this product?
We built Chat-Bots with an ease which were easy to understand for all our Customer Support employees. So that they can configure it to our customer needs without needing a developer. Besides saving a lot of money for the configuration, our customers really love to interact with Tidio.
What do you dislike most about this product?
A WhatsApp and Telegram implementation would be great.
What recommendations would you give to someone considering this product?
Try to use the pre-configured Chat-Bots. They mostly get the best results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vipul G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Exceptional Live chat and chatbot tool
Likeliness to Recommend
What differentiates Tidio from other similar products?
The major thing which makes it better than all other products in the market is its integration time. It is so simple to integrate it with your web app. We can integrate it within a few minutes. It is a robust and amazing service. It has numerous pre-built live chat templates and we can choose among them according to our web app. It is a new way of generating leads from the traffic we are getting on our website. It has a simple easy to navigate interface which is missing in most of the other tools they provide a messy User Interface with which the user feels hard to interact.
What is your favorite aspect of this product?
I really like its user interface it is so simple and smooth that users will never deny interacting with it. It has wonderful documentation with the help of which we can set it up in minutes. It provides a lot of integrations like with Instagram and messenger which helps us a lot. It provides a beautiful admin panel with the help of which we can check our traffic and filter out the leads. It has a hybrid model of chatbot and live chats, and its chatbot is really amazing and engages the user. It provides instant notification if any user wants some assistance from the person.
What do you dislike most about this product?
It doesn't have many downsides as it provides the best service in the market as per my use case. But there are some things it can add which will be really helpful like adding customization features for the icon which will display on our website so that we can style it according to the other components of our website.
What recommendations would you give to someone considering this product?
I would really recommend this product if you are looking for live chat or chatbot support for your online business. It is the best in the market and you can operate it with limited technical knowledge as well.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
user interface is professional to access chat
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio does not have WhatsApp integration as channel service nor knowledgebase, as well the team at at Tidio does not work 24/7 and hence do not provide enough technical support to users
What is your favorite aspect of this product?
Pricing of the software is very user friendly that even smaller businesses may use the premium version of the software and has the best user interface for a quicker navigation
What do you dislike most about this product?
Support is too limited since the team do not work 24/7 like other providers and they do not have WhatsApp integration hence making communication to other social media channels so limited
What recommendations would you give to someone considering this product?
I would recommend a friend to buy the software if they need to provide a quicker live chat to clients on the website because t
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
