What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Transparent and Terrific
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ravi D.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
"Tidio is effortless and never disappoints"
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is easy to use making it a major selling point for businesses looking for a simple product that is not complicated.
What is your favorite aspect of this product?
Tidio is a user-friendly product making it better choice for businesses that are new to live chat and automation software.
What do you dislike most about this product?
It has limited customization options discouraging businesses looking for more personalized and tailored experience for their visitors.
What recommendations would you give to someone considering this product?
Before choosing Tidio, it is important to evaluate your specific business needs and requirement to help you make the right decision.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Vipin T.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Popular and iconic Help Desk and Live Chat tool.
Likeliness to Recommend
What differentiates Tidio from other similar products?
It's simple to list all visitors visiting our website. Enables ease to access and manage all our web visitors data. It's simple to generate more leads using Tidio Chatbots.
What is your favorite aspect of this product?
It's easy use Tidio Live Chat feature to connect and talk to our customers anywhere. It's a reliable tool that offers great customer support services. It's possible for customers to receive responses quickly on every ticket created. Tidio also increases customers satisfaction. This tool increases sales and also enables ease of closing more deals.
What do you dislike most about this product?
My experience with Tidio has been one of a kind and also remarkable thus there is nothing to complain.
What recommendations would you give to someone considering this product?
Tidio is all they need for great customer support services,live chats and increasing sales activities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
