What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Workflow Processing
Multi-channel
Translation
Application Programming Interface
Learning and Adaptability
Leads Generation
Integration With CRM
Voice or Text Input
Natural Language Processing
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
Marissa J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2022
"Excellent live chat tool."
Likeliness to Recommend
What differentiates Tidio from other similar products?
This software is different than others in that it provides excellent customer support, has a lightning-fast response time, and never fails to come up with answers to my problems.
What is your favorite aspect of this product?
By using Tidio, my staff and I are able to have more effective conversations with our clientele. In our case, the advanced plan is a total game-changer, but even the free one is sufficient.
What do you dislike most about this product?
My only real complaint with Tidio is that it doesn't provide a queue so that customers can see where they stand in line to speak to our operators. To my mind, that is the sole thing still wanting.
What recommendations would you give to someone considering this product?
This tool comes highly recommended from me due to its user-friendliness as well as its extensive feature set.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Naliaka C.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The ease of customization
What is your favorite aspect of this product?
Tidio is flexible and integrates well with other applications.
What do you dislike most about this product?
The customer support is not great.
What recommendations would you give to someone considering this product?
Tidio offers a great platform for communication with clients and team members. It will definitely help grow your business. Besides, its not that expensive.
Pros
- Efficient Service
- Caring
- Respectful
- Altruistic
Gicini E.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Impressive product. Easy to Use!!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The application keeps upgrading and adding new features which is amazing.
What is your favorite aspect of this product?
Reliable and easy to use product. The UX is amazing! Workflow processing is on another level. Keep Up!!
What do you dislike most about this product?
Really, there is nothing to dislike about the product. It does its job amazingly.
What recommendations would you give to someone considering this product?
If you need real-time communication and connection with your team members and clients, use Tidio platform. It won't disappoint!
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
