What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Miguel A.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2024
The product is easy to use and implementing
Likeliness to Recommend
What differentiates Tidio from other similar products?
They have the new, improved AI, which resolves questions faster than before and is easier to integrate compared to other AI
What is your favorite aspect of this product?
I like the software mobile application; it is easy to use to chat with clients on the go and you can sync the chat from the application and the web application so you have the chat history from one place
What do you dislike most about this product?
It cost extra to removing the software branding on the live chat, which makes it more expensive if you need to have the widget without branding
What recommendations would you give to someone considering this product?
This is a good tool for you to offer customer support in your application and in your website
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio stands out among similar products through its remarkable user-friendly interface, comprehensive multichannel support, and intelligent chatbot capabilities. The platform's intuitive setup, seamless integration with email and Messenger, and the ability to automate routine tasks make it a go-to solution for businesses of all sizes. Its visitor insights, competitive pricing, and excellent customer support further cement its place as a standout option in the competitive field of live chat and customer engagement tools. Tidio streamlines communication and empowers businesses to deliver a top-notch customer experience, making it a top choice f
What is your favorite aspect of this product?
My favorite aspect of this product is its user-friendly interface. It makes navigation and setup a breeze, even for those new to live chat software.
What do you dislike most about this product?
One aspect I find less appealing is the limitation of the free plan, which restricts access to some advanced features that could benefit smaller businesses.
What recommendations would you give to someone considering this product?
I would recommend thoroughly exploring Tidio's features to leverage its full potential. Take advantage of the free plan to test its suitability for your needs, and consider the paid plans for access to advanced features as your business grows. Also, ensure your team is well-trained to utilize its powerful chatbot capabilities effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Seth H.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2023
The best solution to chat on your website!
Likeliness to Recommend
What differentiates Tidio from other similar products?
It has all the features at a fraction of the cost
What is your favorite aspect of this product?
I love that website visitors can contact me quickly.
What do you dislike most about this product?
It seems like it logs me out all the time, but that;s not a big deal.
What recommendations would you give to someone considering this product?
Use the customizations!
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
