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Telnyx

Telnyx

Composite Score
7.3 /10
CX Score
7.4 /10
Category
Telnyx
7.3 /10

What is Telnyx?

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

Company Details


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Awards & Recognition

Telnyx won the following awards in the Communications Platform as a Service category

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Telnyx Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Telnyx.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
83%
Negotiation and Contract:
82%
Conflict Resolution:
88%
Strategy & Innovation:
84%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Telnyx?

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0% Negative
13% Neutral
87% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Efficient Service

Feature Ratings

Average 82

Code Libraries

84

Online Cloud Platform

83

AI Engine for CPaaS

83

Software Development Kit

82

Drag and Drop User Interface

82

Integration APIs

82

Cloud Integration

82

MMS API

81

WebRTC-based Calling

81

Communication APIs

81

Vendor Capability Ratings

Average 79

Quality of Features

85

Ease of IT Administration

85

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

81

Ease of Implementation

79

Ease of Customization

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

75

Ease of Data Integration

74

Telnyx Reviews

Will B.

  • Role: C-Level
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent software with a bit of a learning curve.

Likeliness to Recommend

8 /10

What differentiates Telnyx from other similar products?

The GUI is one of a kind and helpful for user intuitive application.

What is your favorite aspect of this product?

The ease of access throughout the platform.

What do you dislike most about this product?

The support and code-level access to modify and upgrade for my specific needs.

What recommendations would you give to someone considering this product?

Do your homework and have an extremely clear idea of how you would like this to work for you.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Michael O.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Dependable Global CPaaS with Scalability in Mind

Likeliness to Recommend

9 /10

What differentiates Telnyx from other similar products?

Telnyx differentiates itself with its self-service portal, developer-friendly APIs, and private global network, offering greater control, lower latency, and more transparent pricing compared to many competitors.

What is your favorite aspect of this product?

My favorite aspect of Telnyx is the powerful self-service portal, which gives users full control over telephony configurations, number management, and real-time analytics without relying on support.

What do you dislike most about this product?

The learning curve can be steep for beginners, especially when setting up advanced features without prior telecom or API experience.

What recommendations would you give to someone considering this product?

Take advantage of Telnyx’s detailed documentation and sandbox environment to test and understand the platform before full deployment. It’s a powerful tool, especially for teams with development expertise."

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Client Friendly Policies

Suraj L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Telnyx reliable cloud communications platform

Likeliness to Recommend

10 /10

What differentiates Telnyx from other similar products?

its having advanced call control capabilities for call routing

What is your favorite aspect of this product?

its high-quality voice communications feature

What do you dislike most about this product?

user interface may not be as intuitive as some other platforms

What recommendations would you give to someone considering this product?

i recommend to startup which based on telecommunication it business

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity