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What is Telnyx?
Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 84%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Telnyx?
Pros
- Trustworthy
- Respectful
- Transparent
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Libraries
Online Cloud Platform
AI Engine for CPaaS
Software Development Kit
Drag and Drop User Interface
Integration APIs
Cloud Integration
MMS API
WebRTC-based Calling
Communication APIs
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Telnyx Reviews

Will B.
- Role: C-Level
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2023
Excellent software with a bit of a learning curve.
Likeliness to Recommend
What differentiates Telnyx from other similar products?
The GUI is one of a kind and helpful for user intuitive application.
What is your favorite aspect of this product?
The ease of access throughout the platform.
What do you dislike most about this product?
The support and code-level access to modify and upgrade for my specific needs.
What recommendations would you give to someone considering this product?
Do your homework and have an extremely clear idea of how you would like this to work for you.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered

Michael O.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2025
Dependable Global CPaaS with Scalability in Mind
Likeliness to Recommend
What differentiates Telnyx from other similar products?
Telnyx differentiates itself with its self-service portal, developer-friendly APIs, and private global network, offering greater control, lower latency, and more transparent pricing compared to many competitors.
What is your favorite aspect of this product?
My favorite aspect of Telnyx is the powerful self-service portal, which gives users full control over telephony configurations, number management, and real-time analytics without relying on support.
What do you dislike most about this product?
The learning curve can be steep for beginners, especially when setting up advanced features without prior telecom or API experience.
What recommendations would you give to someone considering this product?
Take advantage of Telnyx’s detailed documentation and sandbox environment to test and understand the platform before full deployment. It’s a powerful tool, especially for teams with development expertise."
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Client Friendly Policies

Suraj L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Telnyx reliable cloud communications platform
Likeliness to Recommend
What differentiates Telnyx from other similar products?
its having advanced call control capabilities for call routing
What is your favorite aspect of this product?
its high-quality voice communications feature
What do you dislike most about this product?
user interface may not be as intuitive as some other platforms
What recommendations would you give to someone considering this product?
i recommend to startup which based on telecommunication it business
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity