What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Michael G.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Great tool for video conferencing and recording
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting enables interaction with the audience while screen sharing or using a whiteboard, or hosting a live video conversation with members of my team.
What is your favorite aspect of this product?
Moderator controls allow the individual who's running the video conference to keep the meeting on track
What do you dislike most about this product?
The ability to set stream quality options i.e normal latency, low-latency, or ultra-low latency
What recommendations would you give to someone considering this product?
When considering which video conferencing tool is best for you or your team, take a look at TeamViewer Meeting and I'm sure it won't disappoint
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tyler G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
"Good program for video conferencing."
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Stands out from the crowd with a user interface that is pleasant, extremely intuitive, and superior to the vast majority of currently available alternatives in the market.
What is your favorite aspect of this product?
When we couldn't make it into the office during the covid shutdown, we utilized teamviewer to access our work computers from home. To be very frank, we would not have made it through the night if we had been unable to use TeamViewer.
What do you dislike most about this product?
Since most of our clients have moved on to more popular platforms like Zoom and Teams, we've had to install a plethora of unneeded programs just to keep up with the proliferation of communication tools.
What recommendations would you give to someone considering this product?
I recommend the program because it's very easy to use and has a good graphical user interface. All of the other features that come with it are also a big plus.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Madi M.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Oct 2022
Software is simple and easy to use!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It’s simple and makes life easier!
What is your favorite aspect of this product?
Simplicity.
What do you dislike most about this product?
View looks a bit dated.
What recommendations would you give to someone considering this product?
Update graphics.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
