What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTeamViewer Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamViewer.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Share
File Transfer
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
TeamViewer Videos
TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Holly S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Great software.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I have chosen TeamViewer to permanently monitor our developers and make them work at their best, it also allows us to technically assist other departments without the need for physical presence.
What is your favorite aspect of this product?
It has an attractive interface that makes it easy to use. It allows me to share documents in an encrypted and secure way. The connection is always stable and without latency.
What do you dislike most about this product?
I have no complaints about this software.
What recommendations would you give to someone considering this product?
I recommend trying the free version to see if it is the right tool for your company.
Pros
- Reliable
- Efficient Service
- Caring
- Client Friendly Policies
Evelyn J.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Solid and easy to use conferencing solution.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Through secure videoconferencing and VoIP calls, instant messaging, screen sharing and other features across devices and platforms wherever you meet, TeamViewer Meeting maintains a connection with your contacts and teams. Through video meetings, instant messaging, screen sharing, and conference recording on desktop and mobile from any place, it helps users interact with contacts and remote teams.
What is your favorite aspect of this product?
For several years, I was unable to find some other program that could provide you with the solace and ability to connect that TeamViewer Meeting can. The technology that this program demonstrates us with each update demonstrates to us that this software is constantly on the cutting edge and looks for creative solutions and cutting-edge tools that feed the interaction with each of our contacts.
What do you dislike most about this product?
Automatically logging into your profile takes too long. We can only re-login when the screen-sharing generates issues that prevent us from clicking anywhere. Sometimes the camera displays pixel issues, but as soon as TeamViewer is restarted, everything is back to normal.
What recommendations would you give to someone considering this product?
Since TeamViewer Meetings is a place where we can conduct meetings and debates internet for many circumstances of the business, there are many alternatives and tools that this application provides to provide its participants indicated flexibility, which helps us to have a bigger advantage and mastery in our work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hadleigh A.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
A great remote desktop application
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
One of Teamviewer's most important advantages is the ease with which we can arrange and join meetings, whether at work, at home or on the go. Its superior security allows us to focus on our work rather than being concerned about our safety. It has enhanced our productivity by ensuring that we work in a secure environment where our meeting data and conversations are safeguarded.
What is your favorite aspect of this product?
It has incredible screen quality, is much more responsive, and consistently offers a pleasurable experience. Teamviewer allowed us to participate in meetings virtually, saving us the time and money necessary for setting up and attending actual meetings. The most cutting-edge security measures available in the market are included in TeamViewer, which is also cross-platform compatible and protects all meetings and files.
What do you dislike most about this product?
The need for more information and transparency regarding contract renewal and customer service. They are threatening and rigid, which drives our business away. Not interfere with a long-term partnership. Even when we don't want them to be, the connections we create for meetings are occasionally encrypted, which takes time to scan.
What recommendations would you give to someone considering this product?
For our business, TeamViewer has been incredibly necessary. Since our team is dispersed around the nation, it is not practical for them to travel to our office, given the pandemic. This presented many difficulties for our business. However, TeamViewer has enabled us to overcome them. One can interact with the IT Team to fix their challenges through this app.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity