TeamViewer Customer Reviews 2024

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TeamViewer

8.9 /10

264 Reviews Write a Review

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Reliable
Transparent

Feature Ratings

Average 87

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Monitoring and Management

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Remote Support

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TeamViewer Videos

TeamViewer Reviews

Role: Industry Specific Role
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Personally find it lackluster, but could work

Likeliness to Recommend

4 /10

Pros

Efficient Service
Respectful
Includes Product Enhancements
Security Protects

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Aasif Shafi A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Amazing tool to take remote access

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

The faster connectivity to take remote access of machines.

What is your favorite aspect of this product?

The quick way to take remote and provide maintenance of the systems in a timely manner.

What do you dislike most about this product?

reliability should be on higher side.

What recommendations would you give to someone considering this product?

Its best tool to provide remote access and provide support in a shorter time.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Harendra R.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Impressively enjoyable to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Offers video conferencing in immersive HD video and clear audio including background noise cancellation in video and audio meetings across multiple devices.

What is your favorite aspect of this product?

Joining meetings via a mobile app, desktop app or directly in the web browser without downloading any software, and recording video to share immediately post-meeting.

What do you dislike most about this product?

One downside is that notifications from other users can distract participants when they are trying to focus on the meeting which can lead to interrupted conversations.

What recommendations would you give to someone considering this product?

Great for smooth presentations, screen sharing, meeting recordings and background-blur for greater privacy and distraction-free meetings. There are multiple guides and tips for helping you get started.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Screen Share Ability to share a computer screen for viewing by web conference participants

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Personally find it lackluster, but could work

Likeliness to Recommend

Pros

Cons

Aasif Shafi A.

Amazing tool to take remote access

Likeliness to Recommend

Pros

Harendra R.

Impressively enjoyable to use

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Screen Share

File Transfer

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization