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TeamDynamix

TeamDynamix ITSM

Composite Score

8.4 /10

CX Score

8.6 /10

138 Reviews Write a Review

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details

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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Reliable
Trustworthy
Enables Productivity

Feature Ratings

Average 81

End User Self Serve

Service Catalog

End User Support Solutions

Technician Administration

Multi-Site Functionality

Integrated Knowledge Management

Reporting

Multi Device Capability

Systems Management Integration

Integration With IT Tools

Business Application Integration

Vendor Capability Ratings

Average 82

Vendor Support

Ease of IT Administration

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of Data Integration

Also Featured in...

IT Service Management - Midmarket

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View TeamDynamix ITSM in this category (opens in a new tab)

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TeamDynamix Customer Spotlight - Shaner Hotel

TeamDynamix_Covenant_Healthcare_Customer_Spotlight (1)

TeamDynamix_Customer_Spotlight___Nutrabolt (2)

TeamDynamix_Customer_Spotlight_Pima_County (3)

TDX_Customer_Spotlight_Michigan (1)

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Richard M.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great product backed by amazing team

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Ease of use, cost, and superb team backing the product.

What is your favorite aspect of this product?

Ease of use. The reporting is powerful and easy.

What do you dislike most about this product?

Mobile experience.

What recommendations would you give to someone considering this product?

Get demos from as many current customers as possible to learn what they are doing that may work well for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chuck C.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Implementation and development have been good.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Overall, the features and price point of TDX fits our company very well. The training and implementation have gone very well mainly due to the excellent technical support we have received. This is the third ITSM implemented for me, and this experience ranks high on that list. Our due diligence in researching the different products available paid off well and we are satisfied with our partnership with TDX.

What is your favorite aspect of this product?

Ease of use by the technicians and users has been the biggest topic of discussion.

What do you dislike most about this product?

Knowledge Base is good but doesn't work as easy for the technicians as we had hoped while on a phone call with the customer. We are still developing it to work better for us.

What recommendations would you give to someone considering this product?

Compare TDX against the cost and support of other service software's and it speaks for itself.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Scott W.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Solid webhosted ticketing system

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

It's full featured and more inexpensive than a lot of its competition

What is your favorite aspect of this product?

TDX allows for multi-department ticketing in the same service catalog page for end-users

What do you dislike most about this product?

Asset to contract to vendor relationships aren't easily represented in the system yet.

What recommendations would you give to someone considering this product?

Strongly consider this as a ticketing solution.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

TeamDynamix ITSM

What is TeamDynamix ITSM?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

TeamDynamix ITSM Ratings

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

TeamDynamix Customer Spotlight - Shaner Hotel

TeamDynamix_Covenant_Healthcare_Customer_Spotlight (1)

TeamDynamix_Customer_Spotlight___Nutrabolt (2)

TeamDynamix_Customer_Spotlight_Pima_County (3)

TDX_Customer_Spotlight_Michigan (1)

TeamDynamix ITSM Videos

TeamDynamix - One Platform for ITSM, PPM & iPaaS

Automate IT with TeamDynamix (30)

TeamDynamix Makes IT Easy (30)

Work Better Together with TeamDynamix (30)

TeamDynamix ITSM Reviews

Richard M.

Great product backed by amazing team

Likeliness to Recommend

Pros

Chuck C.

Implementation and development have been good.

Likeliness to Recommend

Pros

Scott W.

Solid webhosted ticketing system

Likeliness to Recommend

1
Since last award

Feature Ratings

End User Self Serve

Service Catalog

End User Support Solutions

Technician Administration

Multi-Site Functionality

Integrated Knowledge Management

Reporting

Multi Device Capability

Systems Management Integration

Integration With IT Tools

Business Application Integration

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Customization

Ease of Data Integration