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TeamDynamix

TeamDynamix ITSM

Composite Score

8.7 /10

CX Score

9.0 /10

182 Reviews Write a Review

What is TeamDynamix ITSM?

TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.

Company Details

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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Trustworthy
Respectful
Acts with Integrity

Feature Ratings

Average 82

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Average 80

Vendor Support

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

IT Service Management - Midmarket

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View TeamDynamix ITSM in this category (opens in a new tab)

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Kenneth L.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great features, ITSM, PPM & ESM framework product.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

A fantastic framework, integrated ITSM & PPM and the addition of iPaaS/Automation.

What is your favorite aspect of this product?

Resource management.

What do you dislike most about this product?

Reporting capabilities.

What recommendations would you give to someone considering this product?

Start small and expand out as appropriate. Clear governance model for maintaining the product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Nicholas F.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Full suite of ITSM/ESM affordable applications

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

Full suite of ITSM/ESM applications, excellent implementation methodology, implementation led by Team Dynamix-no need to engage or pay a third party system integrator, excellent customer service, significantly less cost for implementation and licensing as compared to competitors.

What is your favorite aspect of this product?

Ease of use and administration. Flexibility.

What do you dislike most about this product?

Nothing I dislike, however reporting engine could be enhanced to more than tabular reports with minimal visualizations (charts and graphs).

What recommendations would you give to someone considering this product?

Team Dynamix is an excellent "starter kit' for organizations looking to get started with ITSM/ESM. The barrier to entry from a cost and complexity perspective is low. Ease of implementation and use accelerates maturity within ITSM/ESM. Due to architecture and depth of the platform, Team Dynamix can scale to accommodate growth.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vanessa C.

Role: Operations
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2021

TeamDynamix is a one stop solution for ITSM

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

One stop solution for IT services, project management and project portfolio management in one place.

What is your favorite aspect of this product?

Configurable to any level of ITIL adoption. Easy to use and operate without any technical know how. Webhooks and APIs accomodate integration supported by full service for implementation. Excellent support team from TeamDynamix.

What do you dislike most about this product?

Nothing to dislike, it provides all to what we need.

What recommendations would you give to someone considering this product?

TeamDynamix is highly flexible and will provide a one stop solution to all your management needs and requirements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

TeamDynamix ITSM

What is TeamDynamix ITSM?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

TeamDynamix ITSM Ratings

88 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

TeamDynamix - Solution Suite

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

Automate IT - Fast & Easy

Change the Way You Chat with AI

Making ESM a Reality

TeamDynamix Makes IT Easy

TeamDynamix ITSM Reviews

Kenneth L.

Great features, ITSM, PPM & ESM framework product.

Likeliness to Recommend

Pros

Nicholas F.

Full suite of ITSM/ESM affordable applications

2
Since last award

1
Since last award

1
Since last award

Feature Ratings

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization