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Talkdesk CX Cloud Logo
Talkdesk CX Cloud Logo
Talkdesk, Inc

Talkdesk CX Cloud

Composite Score
7.1 /10
CX Score
7.2 /10
Category
Talkdesk CX Cloud
7.1 /10

What is Talkdesk CX Cloud?

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Company Details


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Awards & Recognition

Talkdesk CX Cloud won the following awards in the Contact Center as a Service - Enterprise category

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Talkdesk CX Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Talkdesk CX Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

Up 2
Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
84%
Negotiation and Contract:
76%
Conflict Resolution:
84%
Strategy & Innovation:
77%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkdesk CX Cloud?

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4% Negative
23% Neutral
73% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Performance Enhancing

Feature Ratings

Average 81

Call Recording

86

Contact Center Analytics

86

Call Scripting and Call Flow Management

83

Multi Channel Intake Integration

83

Skills Based Routing

82

Ticket Management

82

Knowledge Management

80

Contact Center Compliance Management

80

Workforce Management

79

Multi Channel Queue Management

77

Screen Prompts

75

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

84

Availability and Quality of Training

83

Breadth of Features

83

Business Value Created

81

Ease of Customization

80

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Vendor Support

76

Talkdesk CX Cloud Reviews

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Ease of use.

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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