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Symantec IGA

Composite Score

7.7 /10

CX Score

8.1 /10

13 Reviews Write a Review

What is Symantec IGA?

Symantec IGA delivers comprehensive access governance and identity management capabilities through an easy-to-use, business-oriented interface. The solution provides broad provisioning support for on-premise and cloud apps, automating the granting of new entitlements and removal of unnecessary ones from users throughout the identity life-cycle. Self-service enables end users to request new access, manage their profile attributes, or reset a forgotten password to reduce burden on your service desk.

Company Details

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Symantec IGA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Symantec IGA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Symantec IGA?

5% Negative

0% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Password Management

Role-Based Access

Access Certification

Systems Integration

Identity Lifecycle Management

Reporting and Logging

Provisioning Deprovisioning (automated)

Entitlement Management

Workflow Orchestration

Access Request Management

Analytics and Reporting

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Symantec IGA Reviews

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Easy to use it’s a great product

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Inspiring

How We Deliver

Symantec IGA

What is Symantec IGA?

Company Details

Need Assistance?

Symantec IGA Ratings

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Symantec IGA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Password Management Ability to manage passwords for multiple systems, allowing an implementation of single sign-on, of sorts.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Access Certification Validation of access rights, ensuring that an employee's access rights match those assigned to their role.

Systems Integration Integration connectors with directory services such as Active Directory and others systems in order to authorize access to these systems.

Identity Lifecycle Management The process of onboarding, provisioning, management of identity throughout the term of the association, deprovisioning and offboarding of customer identities.

Reporting and Logging Ability to log access, logins, permission assignments/revocations and change in access assignment. Particularly useful for evidence in the case of audits.

Provisioning Deprovisioning (automated) Assignment of access based on role, department, location, job title and synchronization with directory services such as Active Directory.

Entitlement Management Manage the allocation of entitlements, including the granting, enforcing, revoking and monitoring.

Workflow Orchestration The creation and management of workflow to automatically route access requests, onboarding, offboarding, provisioning and other IGA tasks.

Access Request Management The processing of access requests, ensuring that the proper authority provides approval to grant access to the requestor.

Analytics and Reporting In addition to the reporting and logging feature, the ability to carry out data analytics on the IGA data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Symantec IGA Reviews

Easy to use it’s a great product

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Password Management

Role-Based Access

Access Certification

Systems Integration

Identity Lifecycle Management

Reporting and Logging

Provisioning Deprovisioning (automated)

Entitlement Management

Workflow Orchestration

Access Request Management

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training