What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Rajeev B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
With multilingual surveys, SurveySparrow is great.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
You can launch multilingual surveys, not just English. This can be crucial as part of your international SEO. Readymade templates are beautiful and saves a ton of time while also generating new ideas relevant to the niche. Surveys load fast on WordPress sites of ours. Reports are insightful with visualizations. There is rapid customer support in case of any issue. Feature rich surveys. Almost all the available features that you can expect such as multipage surveys, NPS surveys, integration with third parties such as zapier available.
What is your favorite aspect of this product?
Multilingual surveys. This is something missed on our other choice of online form builder for our WordPress sites that too supports surveys.
What do you dislike most about this product?
If surveys can be prepared on Android smartphones as well the way we design easily on desktop/laptop.
What recommendations would you give to someone considering this product?
Sky is the limit.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation
- Role: Student Academic
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
Survey Sparrow is the best in the market
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rodrigo R.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
My experience using SurveySparrow was great!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I honestly never used other products to create surveys, but from my experience in responding to surveys/questionnaires in other similar products, SurveySparrow did the job very well for what I needed to. When I started setting up my prompts from a draft to the platform, the features available made me rethink the dynamics of my questionnaire. In other words, the platform show me that I could improve the work.
What is your favorite aspect of this product?
Very friendly platform which eases building up your survey. I loved the functions available, such as setting logic to the questions and connecting prompts, and different types of questions, as multiple choices, rating, ranking and matrix, in which you can use Likert scale. The platform enables you create your own design, choosing fonts, colours and styles. It seems to have many functions needed to build surveys. Also, the report with the results is ease to customise and very well designed.
What do you dislike most about this product?
I couldn't use italics or boldness in the answer choices.
What recommendations would you give to someone considering this product?
It is worth a try. It worked very well for me and I will definitely use again when needed.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
