What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Robert C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Rational and Flexible Survey Software
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow has included a logic and branching feature in its operations, making the program more convenient and operational. Data visualization and analysis has been perfected by SurveySparrow, increasing the inference reporting.
What is your favorite aspect of this product?
SurveySparrow has a customizable feature of survey building, more so the questionnaire part which is paramount. Again, SurveySparrow has the multi media help or support, making it an advanced and diverse software.
What do you dislike most about this product?
SurveySparrow captures the right information or data in the market. More so, it engages people, giving them the confidence of sharing what rings in their mind regarding the company, work force, and services.
What recommendations would you give to someone considering this product?
SurveySparrow has made us shift our interest to customers, as we have conducted research, that gives us the right stand or concern from our customers. More so, SurveySparrow recognizes the diversities and changes in the business arena.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Gichura M.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2021
A Survey Software That Never Disappoints
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow is more than just a survey software in that it can perform other function such as employee management. No other competitor can handle this.
What is your favorite aspect of this product?
While it is very resourceful, I like that using this software is easy The software is affordable despite offering many features It makes it easy to carry surveys as well as manage survey data
What do you dislike most about this product?
I have no single dislikes. I find the tool very resourceful.
What recommendations would you give to someone considering this product?
With this software, I recommend it because it makes many business processes easy and not just surveys. It is also affordable which is a plus.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Zakaria B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2021
Efficient survey builder
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Using chatbot surveys, easy to use, surveys design & UX.
What is your favorite aspect of this product?
Survey API integration and automation.
What do you dislike most about this product?
The data collected is not well structured (columns name, closed answers coding...), and there are some questions type limitation when using chatbots instead of classic surveys.
What recommendations would you give to someone considering this product?
I highly recommend SurveySparrow to anyone who wants to power up his experience management. It incorporates many excellent features (Surveys, automation, insights...).
Pros
- Trustworthy
- Saves Time
- Respectful
- Acts with Integrity
Cons
- Slower Product Innovation
