What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Multi-Media Support
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
3rd-Party Integrations
Data Analysis and Visualization
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
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SurveySparrow Reviews
Dilip S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Fabulous Survey Application.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Fabulous Survey Application I must admire, Easy to use, and the best part is, App is available in multiple languages. - User friendly and easy to navigate - Simple click invitation and easy to fill information for the ordinary person. - Secure and anonymously, you can fill in the information which is really nice. It helps a lot when you want reviews from others without any difficulty. Accessible in every aspect. Thanks to the App developer team and support.
What is your favorite aspect of this product?
User friendly and easy to navigate
What do you dislike most about this product?
It's a very straightforward Application and easy to handle—nothing to dislike as of now.
What recommendations would you give to someone considering this product?
Yes. I would recommend to everyone.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Security Protects
Michael T.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Apr 2022
Advanced and versatile data collection
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It provides a tool that allows us to effectively collect new data while also providing tools to review and analyze the data and categorize it for historical use. It offers a great overall experience that has a wide number of options that it gives the user to analyze the data that it has collected from customers and employees. It solved most of the problems that I used to encounter during the process of collecting customer feedback.
What is your favorite aspect of this product?
It stands out for its ease of use. It makes the data registration flow of respondents with different requirements work smoothly. It has the ability to get all the scores and data very easily. Pre-made survey templates and options make creating surveys quick, simple, and convenient. The survey interface is easy for survey participants to complete. Allows you to use advanced conditional branching to create unique and personalized experiences for individual respondents.
What do you dislike most about this product?
Customization is limited to design a better look. I have not found anything else negative to mention.
What recommendations would you give to someone considering this product?
This platform allows you to complete questionnaires from a PC or on a smartphone, which makes it easy to use. Surveys can be completed very quickly and anywhere. I recommend its implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anshad H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Good UI and budget friendly
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Budget friendly
What is your favorite aspect of this product?
Interface and budget
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Budget friendly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Performance Enhancing
