What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Unique Features
- Saves Time
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Templates & Question Library
Questionnaire Design/Survey Builder
Multi-Media Support
Branching and Logic
Data Analysis and Visualization
Customizable Branding
Multi-Channel Distribution
APIs and Integration
Mobile Support
3rd-Party Integrations
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Also Featured in...
SurveySparrow Reviews
Lucas P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Integral Survey Solution
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
How clear it provides the results and compares expected results vs obtained results
What is your favorite aspect of this product?
Results deliverability is amazing
What do you dislike most about this product?
I would say that the way it was internally implemented at first was lacking in some areas
What recommendations would you give to someone considering this product?
Do it and so not hesitate to request assistance from Sparrow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ann J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Features and limitations of SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow presents questions in a conversational format, which makes it more engaging and personalized for respondents.
What is your favorite aspect of this product?
SurveySparrow is easy to use
What do you dislike most about this product?
SurveySparrow has limited integrations.
What recommendations would you give to someone considering this product?
One needs to consider the features that are most important to their business and ensure that SurveySparrow meet those needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Clifton J.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Mar 2023
SurveySparrow has an interactive UI and forms
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.
What is your favorite aspect of this product?
Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.
What do you dislike most about this product?
There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.
What recommendations would you give to someone considering this product?
SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable
