What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Multi-Media Support
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
3rd-Party Integrations
Data Analysis and Visualization
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
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SurveySparrow Reviews
Cody R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great for those who want more than Google Forms!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The ability to do customer branches and options while also having a free tier and interactive analytics
What is your favorite aspect of this product?
The ability to create branches based on a survey response or choice
What do you dislike most about this product?
Free trial response limit. I understand why they have it in place, so I can't blame them but it is something I wish was increased. So if you are needing to survey more then 100 people, you will need to sign up for a full account and skip the trial. Likely worth it though Review collected by and hosted on G2.com.
What recommendations would you give to someone considering this product?
Test it out. The free trial means you have no reason not to. Just beware it is limited to 100 responses
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chris P.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2021
Great features for survey tool
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I liked some of the pre-built functionality of Survey Sparrow. The onboarding process guided me along the path I needed to go.
What is your favorite aspect of this product?
The onboarding was easy.
What do you dislike most about this product?
It may not be the right fit for everyone.
What recommendations would you give to someone considering this product?
Survey Sparrow is likely a better fit for niche industries compared to survey monkey or other similar tools.
Pros
- Effective Service
- Saves Time
- Trustworthy
- Efficient Service
Oindrila M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2021
Makes surveys an easy and interesting affair
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Very easy-to-use interface with great templates. Specially love the chat templates.
What is your favorite aspect of this product?
Beautiful Chat templates
What do you dislike most about this product?
Pricing is a bit much
What recommendations would you give to someone considering this product?
Explore the templates and questionnaire logic
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing