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NetSuite

SuiteCommerce

Composite Score

7.2 /10

CX Score

7.7 /10

5 Reviews Write a Review

What is SuiteCommerce?

NetSuite SuiteCommerce is a cloud-based ecommerce solution that enables merchants to deliver unique and engaging B2B and B2C online experiences.

Company Details

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SuiteCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SuiteCommerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Order Management

Catalog Management

Reporting and Analytics

Payment Processing

Content Management

Content Localization

Integrated Search

Order Portal

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Vendor Capability Ratings

Average 75

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

SuiteCommerce Reviews

Htet Aung L.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Scalable Cloud Commerce

Likeliness to Recommend

6 /10

What differentiates SuiteCommerce from other similar products?

SuiteCommerce's cloud-based architecture, integrated suite of applications, industry-specific solutions, scalability, and strong customer support set it apart from other similar products.

What is your favorite aspect of this product?

My favorite aspect of SuiteCommerce is its scalability and flexibility. The cloud-based platform allows businesses to easily adapt to changing needs, making it a great choice for growing companies.

What do you dislike most about this product?

While SuiteCommerce offers many benefits, I would say its pricing model can be somewhat complex. For businesses with specific requirements or customizations, the pricing can become more involved.

What recommendations would you give to someone considering this product?

If you're considering SuiteCommerce, I recommend evaluating your specific business needs and budget. The platform offers a comprehensive suite of features and can be a great choice for growing businesses, but it's important to understand the pricing and customization options before making a decision.

Pros

Helps Innovate
Reliable
Performance Enhancing
Friendly Negotiation

Krishna B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product..!

Likeliness to Recommend

10 /10

What differentiates SuiteCommerce from other similar products?

easy to use.

What is your favorite aspect of this product?

Improved Optimization

What do you dislike most about this product?

nothing to dislike.

What recommendations would you give to someone considering this product?

use this product if you have not used it already.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Kristin S.

Role: Vendor Management
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2023

Useful but could use improvement in UI

Likeliness to Recommend

7 /10

What differentiates SuiteCommerce from other similar products?

Not sure as I've mainly only used Oracle e-commerce applications

What is your favorite aspect of this product?

Able to create Purchase Orders and easily track subsequent approvals

What do you dislike most about this product?

Difficult to edit or change, screens difficult to navigate/search

What recommendations would you give to someone considering this product?

Some improvements to the UI would help to improve ease of use

Pros

Reliable
Effective Service
Caring
Respectful

How We Deliver

Events

SuiteCommerce

What is SuiteCommerce?

Company Details

Need Assistance?

SuiteCommerce Ratings

81 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love SuiteCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

SuiteCommerce Reviews

Htet Aung L.

Scalable Cloud Commerce

Likeliness to Recommend

Pros

Krishna B.

Fantastic product..!

Likeliness to Recommend

Pros

Kristin S.

Useful but could use improvement in UI

Likeliness to Recommend

Pros

Title

Feature Ratings

Order Management

Catalog Management

Reporting and Analytics

Payment Processing

Content Management

Content Localization

Integrated Search

Order Portal

Microsite Management

Predictive Recommendations

Retargeting Capabilities

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Data Integration