SugarCRM

What differentiates SugarCRM from other similar products?

We use Sugar CRM as our relationship manager with our trusted customers because of the high utility it has demonstrated over time keeping our teams informed about the movements of our customers and potential customers, allowing the recruitment of these more easily and also making those who are already remain with us, through excellent campaigns that we can address through the tool.

What is your favorite aspect of this product?

The tool natively has the possibility of having integrations with other marketing platforms which allows and facilitates a much broader vision for our agents on how and when to offer our products and services. The omnichannel communication with potential customers is one of the best things about the tool maintaining a healthy and trustful communication with them. The platform's sales tool is superb, simple, and with all the necessary data to keep in mind.

What do you dislike most about this product?

The mobile application still has a lot to develop, it is important that it allows us to see the contacts and information of our customers, but we would like to go a little further and be able to generate reports from this platform, hopefully we can have it in future updates. The interface seems a little outdated compared to competitors, although it works quite well, we think it needs a slight visual tweak without affecting its performance.

What recommendations would you give to someone considering this product?

Sugar CRM is one of the best options in the market for all types of companies that need to maintain constant and effective communication with their customers or potential customers, managing to mount marketing campaigns and allowing the possibility of increasing sales that greatly benefit companies. Its ability to integrate with other tools is magnificent. Its customer service is quite good and its price is quite competitive.

What differentiates SugarCRM from other similar products?

Free to use model

What is your favorite aspect of this product?

Sales automation

What do you dislike most about this product?

he email module which we use heavily is unreliable.

What recommendations would you give to someone considering this product?

Good free tool

What differentiates SugarCRM from other similar products?

Sugar CRM is being used in our company in the sales area, it is a great management software for the relationship with our customers as it allows us to evaluate metrics and potential customers that may approach our organization, we try to capture these people thanks to this tool and the productivity of our team has been increasing. Its cloud-based system grants the opportunity to keep our products and services close to the customer.

What is your favorite aspect of this product?

It is highly customizable adapting to any environment and employee, its ability to capture potential customers helps our sales executives a lot, when it comes to exporting files it works quite well. Great management of content and sales opportunities among our employees, helping the development and optimization of the company, as it also does with reporting and statistics that transmits in each search.

What do you dislike most about this product?

The user interface leaves much to be desired, it is not very intuitive and difficult to use, it requires prior training to employees to be able to implement the tool without so many problems. The user experience is a bit slow compared to other CRMs we have used in the company. Appointment scheduling can be cumbersome at times which wastes our time and that of our customers, however it works well overall.

What recommendations would you give to someone considering this product?

It is a good CRM that can still improve a lot, especially aimed at small and medium sized companies that want to start in the world of customer acquisition, quite useful as long as you have previous training when it comes to implement it. If you want to keep track of your customers and keep them informed of your products and services, it is a great option that also allows you to synchronize it to the phone, although sometimes this option can leave much to be desired.