SugarCRM

What differentiates SugarCRM from other similar products?

Very easy helpful and less time consuming

What is your favorite aspect of this product?

All the data management

What do you dislike most about this product?

Sometime leggings issue

What recommendations would you give to someone considering this product?

Must to consider

What differentiates SugarCRM from other similar products?

It is solid all round, not just in one aspect. It has a decent number of integrations, email marketing templates, and reporting capabilities. The CRM includes event tracking and deal management.

What is your favorite aspect of this product?

It’s a user-friendly CRM application with a terrific design and feel. In-depth analytical reports are presented to users in the form of graphs and lists.

What do you dislike most about this product?

Though this CRM is quite suitable for businesses looking to manage their operations, the major issue with the platform is that the servers are notorious for being slow at times.

What recommendations would you give to someone considering this product?

If you are looking for a CRM that is easy to implement and has a short learning period, SugarCRM is an excellent choice for any industry your business may be in.

What differentiates SugarCRM from other similar products?

We use SugarCRM as our CRM solution for unified communications, data center and IT edge solutions. It helps us to draw a complete profile of our leads, from their first interaction to capturing their latest activities and interests. The best thing about SugarCRM is that it can be very easily integrated with third-party intent platforms so that our salespeople can easily view offers from these platforms directly in their contact/prospect profile in SugarCRM.

What is your favorite aspect of this product?

The sales dashboard is very detailed, accessible and informative. It helps our sales team quickly fill in a lead's details instead of going through the entire profile and deleting all the unnecessary data: purchase history, conversation history, interactions, industry, current pain. Points and more, all in one place to sell consoles. Support omnichannel communication between sales staff and prospects. Native integrations with third-party purchase intent and marketing platforms help populate CRM with data from these systems, giving our salespeople a 360-degree view of prospects.

What do you dislike most about this product?

There is definitely room for improvement to increase the usability of the platform, for example, the reports section could be updated with more out-of-the-box reports. Although SugarCRM has a mobile app that helps us view leads/contacts/opportunities on the go, it lacks certain important features such as presentation and reporting that would be a great complement. The artificial intelligence and machine learning capabilities in the Discover module are not as advanced as what Salesforce Einstein offers.

What recommendations would you give to someone considering this product?

I would recommend SugarCRM to anyone looking for a good, stable and highly customizable CRM solution. It has great customizability, reporting, and overall a great platform for small to medium sized businesses. For large enterprise-level companies, I think Salesforce makes more sense, as it has better connectivity to other applications and has a larger user and developer community than SugarCRM. Also, if you use an enterprise-level marketing automation platform for your marketing campaigns, such as Adobe Marketo, Salesforce Pardot and Salesforce.