What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Respectful
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Mobile
Sales Management
Telephony and Call Center Management
Analytics and Reporting
Customer Service Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Business Value Created
Availability and Quality of Training
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Joan M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
SugarCRM is amazing and very intuitive
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM has helped us to complete our daily tasks faster. You can clearly see all the project activities and which ones are assigned to each team member, which is very useful to move the work forward quickly. We are very happy with all the tools that this software brings because it simplifies our working hours.
What is your favorite aspect of this product?
A very clean and organized interface, where everything is quickly available and you can see clearly, the tasks and their progress. Its reports are very good, it contains all the weekly and monthly information we need to know how the activities are going. The technical support was always very friendly with every request we had.
What do you dislike most about this product?
It can be a challenge to install the program, but with the help of their technical support, it is possible. The platform gets a bit cumbersome at times and their alert and reminder systems are not arriving in real time, which has caused some delays in tasks.
What recommendations would you give to someone considering this product?
One of the easiest crm to use, with a very simple interface, that everyone in the office knew how to use quickly. Useful for all departments in the company and even for remote workers, as it has allowed them to have a record and follow up of their daily activities.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Idania M.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Respectful
Lorena G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
My experience with this CRM has been great!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
This CRM is very easy to use, it meets the specific needs of our organization and is less expensive compared to other products.
What is your favorite aspect of this product?
It is simple to use and allows to easily manage larga data. Very user friendly design.
What do you dislike most about this product?
Nothing I dislike so far.
What recommendations would you give to someone considering this product?
We have compared with other CRM's and this one is the best so far for us.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
