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Staffbase

Staffbase

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Staffbase
8.8 /10

What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details


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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Friendly Negotiation
  • Client Friendly Policies

Feature Ratings

Average 84

Rewards Recognition

87

Employee Directory

87

Newsletter Creation

86

Pulse Surveys

86

Intranet

86

Instant Messaging

86

Mobile

85

Emergency Notification

85

Single Sign-On (SSO)

84

Application Integration

83

Surveys and Polling

82

Vendor Capability Ratings

Average 85

Vendor Support

88

Ease of Data Integration

88

Quality of Features

88

Product Strategy and Rate of Improvement

87

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Implementation

85

Availability and Quality of Training

84

Business Value Created

83

Ease of IT Administration

82

Ease of Customization

82

Staffbase Reviews

Hardik T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

fantastic employee app; one platform for all

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

Our team has about 60% non-desk employees, making internal communication difficult. We discovered a platform with Staffbase that enables us to communicate with every employee of the business.

What is your favorite aspect of this product?

Staffbase helped us as a business from the beginning with the development of the internal communication platform and provided excellent assistance with the well-structured onboarding procedure during the platform's debut. Additionally, we choose Staffbase as a partner since, as a business, we continue to receive support even after the platform has been introduced to ensure the success of internal communication.

What do you dislike most about this product?

Staffbase assists us in streamlining internal communication between departments and locations within our business and in connecting our employees. Long development times for urgently required and frequently requested innovations.

What recommendations would you give to someone considering this product?

Easy-to-use internal communication tool, especially for non-desk workers. comprehensive customization, a tonne of widgets, and user-friendly features. Typically excellent, cordial, and prompt customer service.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Ankit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent software, business, and support

Likeliness to Recommend

8 /10

What differentiates Staffbase from other similar products?

Due to the Staffbase certificate expiring, we recently ran into a problem with our Workforce Management (time off requests). We are still waiting for the new certificate, and Staffbase ought to have been on top of this. The advantages include having access to the full company through the PC, iPhone, or Android applications.

What is your favorite aspect of this product?

For our employees, the Staffbase app has been a fantastic communication tool. Important messages are delivered to us via push notifications. With the use of a SAML 2.0 integration, we can use the app to request time off. Additionally, we are retiring our outdated intranet website and replacing it with Staffbase moving forward.

What do you dislike most about this product?

We cannot bulk upload staff images to the directory with Staffbase; instead, each person must do so individually. We have informed Staffbase that leadership wants to have this capability.

What recommendations would you give to someone considering this product?

Highly developed solution, courteous and knowledgeable support team, user-friendly interface, and intuitive management. fewer restrictions on employees' access to corporate information abroad. Create local content for dissemination worldwide.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Pooja P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent tool for connecting workers globally

Likeliness to Recommend

7 /10

What differentiates Staffbase from other similar products?

We were aware that there was a lack of communication and interchange inside our organization, especially in light of the numerous subsidiaries outside of Germany that were not informed of all Group-related news. They may easily be kept informed about new initiatives, management changes, etc. thanks to the app.

What is your favorite aspect of this product?

The Staffbase app is incredibly simple to use; anyone can access it and add articles or photographs without any hassle! No more justifications about how complicated things are or how you require specialized knowledge.

What do you dislike most about this product?

The only issues we have are the (quite often) technical breakdowns, such as when we are unable to access the app or upload media. Although it doesn't happen frequently, it always seems to happen when I need the malfunctioning function.

What recommendations would you give to someone considering this product?

Our advice is to be committed to the cause and keep making an effort to persuade individuals who are difficult to persuade. Definitely, we are working on that right now.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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