Squarespace Customer Reviews 2024

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Nelson R.

Role: Student Academic
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

So easy to build a website for my business!

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

Squarespace has a variety of templates that are so easy to use once you make your selection. I was able to find a template that I liked and then plug in photos, text, and contact information very quickly. I'd never built a website before, but having this software made it simple for me. I also love that you don't have to be a web designer to use their templates and make a good-looking website.

What is your favorite aspect of this product?

How easy it was to build the website. What originally sounded like a daunting task ended up being not only easy but also fun. It was fun to customize the website how I wanted it to look and to be able to play around moving things to different pages or spots on my website.

What do you dislike most about this product?

As I said, I'm not a website designer, so I was limited to the templates they had available. Squarespace does a nice job providing multiple options, but it would always be great to have more customizable choices and more templates to fit the look I'm going for. I was definitely satisfied with what I got for the price, but it did kind of feel like my website was a bit "cookie-cutter" looking compared to what I had seen other people produced who recommended Squarespace to me. That being said, I feel like what I got for the price I paid was well worth it for me.

What recommendations would you give to someone considering this product?

Give it a shot. Make sure you explore all of the templates until you find the one that has the best feel for whatever product or service you're building a website for. It's not nearly as difficult as it sounds and the Squarespace team was very helpful if I had any questions or issues with my site.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Daniela E.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

great price, fantastic features!

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

Squarespace allows different integrations for small businesses such as calendly, unsplash and hubspot. which is very usefull because if youre not a programmer you dont need to code anything.

What is your favorite aspect of this product?

The thing that i like the most is how user-friendly it is. even if you have zero experience in web design, the templates helps a lot in creating a great site at the fraction of the cost of hiring a web designer. this is why i feel this is a great tool for small business that are just starting out.

What do you dislike most about this product?

sometimes i wish i could customize some features without having to code. you may only customize features when you pay the full enterprise package.

What recommendations would you give to someone considering this product?

start small, then expand. sometimes people want to go big in the first iteration, or think a website is a finished product. digital products are NEVER a finished product, so iterate with the website, add features, remove others and always test it out with friends and clients. that's how you'll know you have a functional product.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Kristina P.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use

Likeliness to Recommend

9 /10

What differentiates Squarespace from other similar products?

Very easy to use

What is your favorite aspect of this product?

Easy navigation and templates.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

I would recommend you putting in the time to discover all of the capabilities SquareSpace has and utilizing them to the best of your business.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

86 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Squarespace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Nelson R.

So easy to build a website for my business!

Likeliness to Recommend

Pros

Daniela E.

great price, fantastic features!

Likeliness to Recommend

Pros

Kristina P.

Easy to use

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

Management Interface

E-Commerce Integration

Multi Channel Support

Translation Facilitation

Content Repository

Digital Asset Management

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration