What is Squarespace?
From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
86 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Squarespace?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Standard Templates
Content Security
Management Interface
E-Commerce Integration
Multi Channel Support
Translation Facilitation
Content Repository
Digital Asset Management
Social Media Integration
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Squarespace Reviews
Jamlwrk F.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Progressive Digital Experience Tool
Likeliness to Recommend
What differentiates Squarespace from other similar products?
Squarespace ensure people have an efficient digital space for all users
What is your favorite aspect of this product?
Squarespace brings a transformational digital navigation for firm.
What do you dislike most about this product?
Squarespace is timely and reliable in making a digital service.
What recommendations would you give to someone considering this product?
Squarespace has elaborate digital management process.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Marco C.
- Role: C-Level
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Apr 2022
Solid solution until you need a multilingual site
Likeliness to Recommend
What differentiates Squarespace from other similar products?
Squarespace is a valid solution for small business owners willing to set up a website in no time. It has beautifully designed templates and a range of features that meet the requirements of solopreneurs, business owners, small companies.
What is your favorite aspect of this product?
The drag and drop interface works quite well when designing your page, I like it.
What do you dislike most about this product?
Squarespace is ok, but it lacks a proper multilingual mechanism. There is no easy way to create a website in more than one language. Their online help offers a few workarounds, but they're not suitable for anyone willing to expand their business internationally.
What recommendations would you give to someone considering this product?
Try Squarespace for a few days and see if it really meets your needs. If you need a frequently updated site or a site in more than one language, there are better options on the market.
Pros
- Reliable
- Efficient Service
- Caring
- Respectful
Cons
- Slower Product Innovation
- Commodity Features
- Less Effective Service
Cody G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Initial Implementation
Submitted Mar 2022
Easy to use but bland templates
Likeliness to Recommend
What differentiates Squarespace from other similar products?
The ease of use, even for people that aren't familiar with either web builders or websites in general, is vastly superior to other solutions such as Wix. It's very hard to actually make a bad looking website in Squarespace, even when you don't know what you're doing.
What is your favorite aspect of this product?
Being able to quickly train my clients how to customize, use and implement their website has been a huge game-changer. It's very easy to use and it doesn't take long until they get the hang of it.
What do you dislike most about this product?
Every Squarespace site that I've seen looks like every other Squarespace site that I've ever seen. I find that even with the templates that you can use, most of the sites generally just muddle together so it's hard to make your site stand out amongst others.
What recommendations would you give to someone considering this product?
Be ready to have a simple, but clean website. Heavily customize it to make it stand out and dig into tutorials and how-to articles.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
