What is Squarespace?
From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
86 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Squarespace?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Standard Templates
Content Security
Management Interface
E-Commerce Integration
Multi Channel Support
Translation Facilitation
Content Repository
Digital Asset Management
Social Media Integration
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Squarespace Reviews
Rich Q.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use and set-up with great customer support
Likeliness to Recommend
What differentiates Squarespace from other similar products?
I found that dollar for dollar, Squarespace hit the mark on everything I needed at a lower cost. And the top-notch customer service was amazing!
What is your favorite aspect of this product?
It's very easy to impement and navigate through the dashboard.
What do you dislike most about this product?
There are a couple of features that I think they charge a bit too much for such as some extra customizations that I think should actually be included, but I found work arounds for them.
What recommendations would you give to someone considering this product?
I've tried, Wix, Wordpress, and Squarespace. Of these three, Squarespace was the easiest to use and the most cost effective. And their customer service was the best by far.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Parwinder K.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Best Platform to use for an eCommerce Website
Likeliness to Recommend
What differentiates Squarespace from other similar products?
1) Squarespace is easy to set up and easy to use for a layman also. 2) It provides some pre-build stunning layouts to save your time. 3) Built-In SEO Features which help to rank your website. 4) Website Migration is easy to use and you can also import websites from WordPress.
What is your favorite aspect of this product?
1) Creating a website and setting up a template is a very easy process. 2) Manage pages and Navigation is just one step away. 3) Adding Pages titles, Meta Tags, and Description becomes so much relief now. 4) You can write custom CSS which is a good point.
What do you dislike most about this product?
Squarespace is very good at its features but still has some improvements that need to make: 1) It would be great if they will add some custom files access like WordPress. 2) Customization is available but in some minor aspects.
What recommendations would you give to someone considering this product?
Based on my experience, I would definitely want to recommend Squarespace to people who don't know how to code but still want to build a website.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Jessica L.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2022
Easy to use, highly customizable
Likeliness to Recommend
What differentiates Squarespace from other similar products?
Squarespace is more intuitive than other products, cheaper, and more reliable.
What is your favorite aspect of this product?
The full customization that we get from it, from the basics to the deeper ones
What do you dislike most about this product?
It's expensive, and can be difficult to understand the deeper customization aspects without training.
What recommendations would you give to someone considering this product?
Be careful about customizing things because every aspect affects other aspects of the website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Leverages Incumbent Status
