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Square POS Logo Award Winner Product Badge
Square POS Logo Award Winner Product Badge
Square, Inc.

Square POS

Composite Score
8.2 /10
CX Score
8.2 /10
Category
Square POS
8.2 /10

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details


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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative
11% Neutral
83% Positive

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

85

Sales Transactions

84

Employee Mobile

84

Online Integrations Web Store

80

Loyalty Program

80

Employee Management

80

Customer Account Management

80

PCI and EMV Compatible

79

Analytics and Reporting

79

Inventory Control

76

Pricing Promotions

75

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Usability and Intuitiveness

81

Ease of IT Administration

80

Quality of Features

80

Ease of Data Integration

78

Vendor Support

78

Business Value Created

78

Ease of Customization

78

Availability and Quality of Training

77

Breadth of Features

77

Product Strategy and Rate of Improvement

74

Square POS Reviews

Carissa L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Square was a game changer for our business

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

I really like that Square is easy to update from either the POS or online. The fact you can also manage employees is a great feature.

What is your favorite aspect of this product?

Square was very easy to use and requires minimal training for new employees as its very self explanatory.

What do you dislike most about this product?

I have called for Support a couple times and felt my issues were not completely resolved. We wanted to set up online ordering and there was a lot of back and forth on how to do this.

What recommendations would you give to someone considering this product?

Great for quick implementation. . Ensure you have the proper hardware needed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Brandy B.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Full complement of services for any size business

Likeliness to Recommend

9 /10

What differentiates Square POS from other similar products?

I've been with Square since it was beta and I've been thrilled to see how it's evolved from a simple way for anyone to process card payments to a full suite of business tools and software. Their per-swipe pricing has remained competitive even with all the added free features they offer and their paid services cover pretty much anything a small business owner would need to single-handedly run their business, with an emphasis on mobile-friendly options.

What is your favorite aspect of this product?

it's extremely flexible. I can add 'modules' like Inventory management, or time tracking, as needed. I don't have to buy a software suite that is more than my business needs and then be burdened by the cost of features I'm not ready to use or are not applicable to the type of business I run. When business runs more seasonally, I don't get charged more for running more transactions, which is a great thing. My first CC processing vendor limited how many transactions were allowed in a month, and even how many could run in a day! The turnaround time on getting my funds is excellent as well.

What do you dislike most about this product?

It's very iOS-centric. Their hardware shows a clear favoritism towards Apple and some of the software features are either glitchy or non-existent on Android devices. I get around this by using the web-based log-ins on a Windows PC. It would be preferable to be able to use the hardware the software is really designed to work on for the best experience.

What recommendations would you give to someone considering this product?

Start with the POS module and decide what you need from there. there are many 3rd party plug-ins that you can get that may also do more of what you need than the full Square suite- for example, inventory management may not be a high priority or you may not have enough SKUs to make the paid version necessary- especially starting out. So get the free app, dig in, and play around a bit before committing to one of the broader services. Even after committing to a paid service, there's a good bit of flexibility there- the only one that's a little restrictive is the hardware purchase.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
  • Reliable

Cons

  • Less Effective Service

Kat M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Very easy to use!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Simple to use!

What is your favorite aspect of this product?

No bells and whistles and it delivers

What do you dislike most about this product?

can look a little cheap at times

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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