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Square POS Logo Award Winner Product Badge
Square POS Logo Award Winner Product Badge
Square, Inc.

Square POS

Composite Score
8.2 /10
CX Score
8.2 /10
Category
Square POS
8.2 /10

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details


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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative
11% Neutral
83% Positive

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

85

Sales Transactions

84

Employee Mobile

84

Online Integrations Web Store

80

Loyalty Program

80

Employee Management

80

Customer Account Management

80

PCI and EMV Compatible

79

Analytics and Reporting

79

Inventory Control

76

Pricing Promotions

75

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Usability and Intuitiveness

81

Ease of IT Administration

80

Quality of Features

80

Ease of Data Integration

78

Vendor Support

78

Business Value Created

78

Ease of Customization

78

Availability and Quality of Training

77

Breadth of Features

77

Product Strategy and Rate of Improvement

74

Square POS Reviews

Jamaal D.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Amazing POS that does just about anything!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Square POS is an outstanding product in more than it processes transactions, but offers a back office that can generate many reports, view customer data and statistics, manage employee timesheets/payroll, receipt customization, generate invoices and the ability to integrate to other products. You may not feel you need all of this at first but whether a small or large business, the features offered are a game changer for your business!

What is your favorite aspect of this product?

My favorite aspect of Square POS is the customization of transactions. You can create custom items and give discounts, allow the bill to be split, accept various payment options, ability to choose type of receipt, and capture customer information which can be grouped at a later time.

What do you dislike most about this product?

The only dislike I have about Square POS are the fees, but overall the product's features are worth the cost.

What recommendations would you give to someone considering this product?

Anyone who processes transactions would benefit from Square POS. The portability and customization features are perfect for just about anyone!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sean V.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Perfect for beginners, but lacks features

Likeliness to Recommend

7 /10

What differentiates Square POS from other similar products?

Square does a phenomenal job at integrating brick-and-mortar stores with online sales. It's the only POS I've found that actually live-syncs inventory between the two (avoids OOS issues with curbside pickup orders). With customer management square is also ahead of the game for small businesses- receipts are easy to send digitally without inconveniencing the customer. The mobile app also makes inventory management much easier, although a camera-based barcode scanner would make it more practical.

What is your favorite aspect of this product?

The professional execution of digital receipts, curbside pickup, the mobile app, and effective customer tracking for very small businesses are my favorite aspects of Square.

What do you dislike most about this product?

Square lacks many, many common features that forced us to outgrow it fast. Inventory tracking exists but is extremely feature-poor. For basic necessities like tracking your cost-of-goods-sold or margins, there's a large subscription fee (that includes almost no other features). It seems Square has spent more time breaking off standard features into subscriptions than actually innovating on them. There's very little customization with your online store. There is no EBT processing capability. Lastly, Square is extremely inflexible with hardware. Between Ipad and what Square sells is all you get to work with, and it will cost you.

What recommendations would you give to someone considering this product?

Square is perfect for starting out or if you have very few items for sale. But beware- building a large inventory without the cost-of-goods-sold data will cost you a lot of tedious work later. Luckily, Square does provide great ways to export your data which is helpful at any stage of business. The sentiment I agree with most suggests that businesses outgrow Square quickly. The processing costs are acceptable at first, but as your sales volume increases and the need for basic features grows, the cost becomes unreasonable for the value.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Charges for Enhancements
  • Inhibits Innovation
  • Less Generous

Aliyu S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

This product is unique and different

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Square POS is different from other similar products because it sends you a report going over the day's sales and does so on an hour by hour basis, unlike other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product is that Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check.

What do you dislike most about this product?

I am not sure if I dislike anything about this product

What recommendations would you give to someone considering this product?

I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn't require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

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