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Square, Inc.

Square Payments

Composite Score

7.4 /10

CX Score

7.4 /10

41 Reviews Write a Review

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details

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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

12% Negative

4% Neutral

84% Positive

Pros

Respectful
Caring
Security Protects
Trustworthy

Feature Ratings

Average 83

Credit Card Processing

Security

Digital Wallet Integration

Reporting Analytics

Mobile Payments

POS Verification

POS Integration

Recurring Payments

Customer Support

Multi Currency

E-Commerce Integration

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Square Payments Reviews

Surbhi M.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Best way to accept payment from your customers

Likeliness to Recommend

9 /10

What differentiates Square Payments from other similar products?

Easy user interface. Best for small and medium businesses. Flat rate pricing, no extra or hidden charges. Multiple currency accepting. Provides ecommerce products, marketing facility, invoicing, etc. Easy to integrate with e-commerce store, woo-commerce, Wordpress.com, etc.

What is your favorite aspect of this product?

It has easy user interface which is easy to navigate. Onboarding process is very smooth. It has customized dashboard where you can track your payments easily. It has best pricing structure and due to flat rate pricing you can get simple calculation over your payments. There's no monthly fees or maintenance cost by Square. It accepts all type of cards like debit cards, credit cards, multiple currencies without any hassle. It helps to create invoices easily and you can send payment links to your customers to receive payments. You can use it for subscription, non profit payments. Easy to integrate with existing e-commerce or woo-commerce store.

What do you dislike most about this product?

Sometimes we face delays in customer support. They are slow in providing resolution. Risky for larger businesses. Also get issues over WIFI connections.

What recommendations would you give to someone considering this product?

I would recommend this for sure as it is very useful payment solution for small and medium businesses and easy to integrate. It has lots of features which you will get free of cost with your account. No monthly fee or maintenance fee which is a good point for beginners. But as I said customer support is not good so you may have get issues here. You can also compare this with stripe and that one also best in all fields.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easiest way to capture payments on the go!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square is such a small add-on to the phone that is very transportable and makes getting payment so much easier!

What is your favorite aspect of this product?

It is useful for many small businesses that don't need a full POS system. It is affordable, easy to implement and a convenience for customers as well!

What do you dislike most about this product?

I don't have many dislikes - It successfully allows me to process payments on the go.

What recommendations would you give to someone considering this product?

Don't forget to bring the add-on clip! That is my only recommendation. It is portable, but easily forgotten!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Libby B.

Role: C-Level
Industry: Entertainment
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2021

Square is the small business owner’s best friend!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

They are very well priced and don’t view those working in the metaphysical field as being “high risk.”

What is your favorite aspect of this product?

Extremely easy to set up and adjust as needed. I also love how familiar others are with it. It’s important that my customers trust that their account and payment information is safe and they know it is with Square.

What do you dislike most about this product?

I really wish that they would increase the speed of their product updates. 3 years ago I purchased Custom square gift cards for my clients only to discover that the cards can’t be used as a form of pre-payment when scheduling a service through square appointments. It’s something that I and numerous other customers have requested and Square has assured us that they will look into implementing it but as I said, 3 years later and still waiting.

What recommendations would you give to someone considering this product?

Definitely look into using square. Their services are fantastic and if you have an issue, their customer service team is A+.

Pros

Trustworthy
Efficient Service
Caring
Respectful

How We Deliver

Events

Square Payments

What is Square Payments?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Square Payments Ratings

84 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Square Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Reporting Analytics Reports and analytics created from payment data

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square Payments Reviews

Surbhi M.

Best way to accept payment from your customers

Likeliness to Recommend

Pros

Jonathan T.

Easiest way to capture payments on the go!

Likeliness to Recommend

Pros

Libby B.

Square is the small business owner’s best friend!

Likeliness to Recommend

Pros

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Schedule Your Call

Feature Ratings

Credit Card Processing

Security

Digital Wallet Integration

Reporting Analytics

Mobile Payments

POS Verification

POS Integration

Recurring Payments

Customer Support

Multi Currency

E-Commerce Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement