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Square Payments Logo Award Winner Product Badge
Square Payments Logo Award Winner Product Badge
Square, Inc.

Square Payments

Composite Score
7.4 /10
CX Score
7.4 /10
Category
Square Payments
7.4 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

12% Negative
4% Neutral
84% Positive

Pros

  • Respectful
  • Caring
  • Security Protects
  • Trustworthy

Feature Ratings

Average 83

Credit Card Processing

89

Security

84

Digital Wallet Integration

82

Reporting Analytics

81

Mobile Payments

81

POS Verification

81

POS Integration

81

Recurring Payments

80

Customer Support

79

Multi Currency

78

E-Commerce Integration

77

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

83

Ease of Customization

83

Business Value Created

83

Ease of Implementation

81

Availability and Quality of Training

81

Quality of Features

80

Breadth of Features

79

Vendor Support

78

Ease of Data Integration

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Square Payments Reviews

George B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Square Payments: Reliable & Inexpensive

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square matches other credit card payment programs, never has downtime, is easy to use, and provides simple reporting solutions plus easy exports. There are often new features like customizing receipts or banking services, but the core product is fantastic and customers aren't constantly pitched about upgrading (looking at you, Intuit). We've used this program for years and have processed hundreds of thousands of dollars with them. It's an easy solution that we heartily recommend.

What is your favorite aspect of this product?

The reliability is unsurpassed. Square Payments is easy to set up. Even the virtual terminal program is much easier to use than competing products.

What do you dislike most about this product?

There isn't really anything I dislike about Square Payments. I've rarely had to contact them about anything, and when I do, everything is handled quickly and politely. In all honesty, the most interaction we've had with Square was during the pandemic when they pitched PPP loans, and that's understandable.

What recommendations would you give to someone considering this product?

Set up a basic payment solution before integrating. You'll probably fall in love with the platform's ease of use and be willing to tackle any POS or accounting system integrations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Includes Product Enhancements

yoko c.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

the best choice for a large or small company

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

Square, a company that processes mobile payments, has a plug-in card reader in the shape of a square. Small businesses can accept credit and debit card payments in person and online with this straightforward method.

What is your favorite aspect of this product?

For those of us who need to work while on the go, turning our favorite device into a POS is a convenient solution. Many businesses can now accept payments for a wide range of goods and services because of Square's extensive toolkit. As a result, it can go anywhere a company wants it to. The simplicity with which new users can begin sending money is a significant plus.

What do you dislike most about this product?

Our only complaint with Square is the lack of customizability. Square does not charge a monthly subscription fee. To distinguish our statements, we'd like to include a customer banner or a new design.

What recommendations would you give to someone considering this product?

The first thing that strikes me about Square is that it pays attention to what its customers have to say and is sincere in its desire to better understand how its software should function. They use forums and customer service departments to get feedback from the general public on how to better serve them.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

JaCoby M.

  • Role: Finance
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Super Easy to Use!!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square Payments is so easy to use. Compared to its competitors it is so easy to use to process payments for your customers. It is very easy to get up and running. Once you got your business profile up and running it is super easy to add items with pricing, sales tax rates, and the ability to send invoices. It is so easy to train staff to use this and they learn it so quickly.

What is your favorite aspect of this product?

I love all of the reporting. I love that I am able to see reports based on sales by employees or sales by items or sales by day. The reporting tools are amazing and have so many options to allow you to get good information about what is going on with your business.

What do you dislike most about this product?

I really wish the fees were flat across all the products like I which the fees were the same for sliding a card versus sending an invoice via email.

What recommendations would you give to someone considering this product?

If you are looking for something that is very easy to use, has very low fees, and easy to train employees on then this is the product for you. Square Payments is so easy to use and I love you can use it on the go with their app which is designed and functions very good.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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