Spotler CRM Customer Reviews 2024

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Spotler CRM

Composite Score

7.1 /10

CX Score

7.4 /10

75 Reviews Write a Review

What is Spotler CRM?

Spotler CRM (formerly Really Simple Systems CRM) helps you work smarter by managing and tracking your sales leads and customers, letting you get on with growing your business. Designed for small and mid-sized organizations yet also perfect for larger teams, our CRM is super-easy to set up and simple to use. There’s a customizable Sales CRM, plus options for Marketing and Service tools and further integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.

Company Details

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Awards & Recognition

Spotler CRM won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

Spotler CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spotler CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spotler CRM?

0% Negative

11% Neutral

89% Positive

Pros

Respectful
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 76

Lead Management

Account and Contact Management

Sales Management

Customer Service Management

Collaboration

Marketing Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Average 76

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Spotler CRM Screenshots

Spotler CRM Videos

Spotler CRM Reviews

Stephanie H.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Spot on for usability and support, priced well

Likeliness to Recommend

10 /10

What differentiates Spotler CRM from other similar products?

They live up to their name! They've created a really simple system while still offering a good degree of customization to your business use case.

What is your favorite aspect of this product?

User interface is so intuitive, makes it easy to onboard new employees and for employees to complete their work efficiently.

What do you dislike most about this product?

Wish that the Account entity structure could be configurable to build templates of different types of accounts as applicable to our business. Currently just using multiple custom fields on the Account entity to capture unique aspects of different types of accounts we have.

What recommendations would you give to someone considering this product?

When you're evaluating CRM options, sit an end user in front of the demo screen of each system and you'll likely get a very quick response in favor of Really Simple Systems because so many of the complex, configurable options out there didn't achieve anywhere near the degree of usability that Really Simple Systems has. I sat a non-techie user in front of multiple options, and he very quickly responded that without question RSS was worlds better (just based on usability/layout/navigation/visual impact)

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Rick V.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Spotler CRM from other similar products?

User friendly and easy to utilize.

What is your favorite aspect of this product?

Ability to create and maintain client contact information.

What do you dislike most about this product?

On various occasions an error message is obtained when attempting to log into the site.

What recommendations would you give to someone considering this product?

Highly recommend as a sales tool.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Kevin M.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great Product for Tracking Prospects

Likeliness to Recommend

7 /10

What differentiates Spotler CRM from other similar products?

The capabilities & ease of use was the best fit for our needs.

What is your favorite aspect of this product?

Value & the fit for our needs.

What do you dislike most about this product?

I don't have any issues with this product.

What recommendations would you give to someone considering this product?

This is an easy to use CRM system that works great for our needs.

Pros

Respectful
Reliable
Fair
Appreciates Incumbent Status

How We Deliver

Spotler CRM

What is Spotler CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Spotler CRM Ratings

82 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Spotler CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Spotler CRM Screenshots

Sales Dashboard

Company Account Page

Account with Help Drawer

Tasks

Opportunities

Calendar View

Calendar Settings

Marketing Dashboard2

Email Designer1

Schedule an Email

Campaign Stats1

Campaign Stage Stats

Spotler CRM Videos

An Introduction to our CRM

An Introduction to Simple Marketing

How to Add an Account

How to Add a Contact

How to Add an Opportunity

How to Add Tasks and Activities

How to Create Custom Fields

How to Import Data to Your CRM

How to Run CRM Listing Reports

How to Design Marketing Emails

How to Create Mailing Lists

Spotler CRM Reviews

Stephanie H.

Spot on for usability and support, priced well

Likeliness to Recommend

Pros

Rick V.

Fantastic product!

Likeliness to Recommend

Pros

Kevin M.

Great Product for Tracking Prospects

Likeliness to Recommend

Pros

Most Popular Spotler CRM Comparisons

Pipedrive

Copper

Feature Ratings

Lead Management

Account and Contact Management

Sales Management

Customer Service Management

Collaboration

Marketing Management

Analytics and Reporting

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features