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Spike Logo
Spike Logo
SpikeApp Inc.

Spike

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Spike
8.5 /10

What is Spike?

Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!

Company Details


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Awards & Recognition

Spike won the following awards in the Web and Video Conferencing - Midmarket category

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Spike Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spike.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spike?

0% Negative
3% Neutral
97% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Keyboard Mouse Control

85

Video Conferencing

83

Audio Conferencing VoIP

83

Screen Share

82

Audio Controls

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

89

Ease of Implementation

87

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Breadth of Features

81

Business Value Created

81

Vendor Support

81

Ease of Data Integration

80

Ease of Customization

80

Spike Reviews

Julia S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Spike is amazing and easy to use.

Likeliness to Recommend

8 /10

What differentiates Spike from other similar products?

Spike was amazing and the support is amazing, helpful, and quick. The conversation screen made discussions easy to read and plan to use it with future business projects. As an entrepreneur, I often try out new business ideas and Spike made that easy for me.

What is your favorite aspect of this product?

My favorite part is that I don’t have to spend most of the day cleaning out my inbox, and I also really appreciate the display contact feature that shows you all previous emails in the side panel in addition to the sender’s name and picture. I’ve tried other people, but Spike ignores them all.

What do you dislike most about this product?

With built-in blocking, simple mass archive, and trash functionality as well as easy mass unsubscribe, Spike practically automates inbox zero. The issue I’ve had with nearly every other email client in which you can’t tell which way the conversation is going or where the most recent message is is resolved by grouping messages by conversation participants and presenting the thread like a chat conversation. It’s just logical.

What recommendations would you give to someone considering this product?

Honestly, I don’t find Spike difficult at all. Being able to use a Gmail email address with it can be great because when testing new business ideas I don’t always set up a domain, but that doesn’t stop me from using Spike as a tool in my business.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Performance Enhancing

Gary A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic Chat-Like Email Client

Likeliness to Recommend

8 /10

What differentiates Spike from other similar products?

Spike's chat feature makes communicating with colleagues and students feel like using an instant messaging app. But what really sets it apart is the fact that all conversations are saved in your email record, making it a powerful tool for professionals who need to keep track of important discussions.

What is your favorite aspect of this product?

The chat-like interface makes it easy to keep track of all your conversations, and the email record feature means you can always go back and find important information when you need it.

What do you dislike most about this product?

While Spike is a fantastic email platform with many great features, there are a couple of areas where it could improve. One issue that some users have reported is that copying and pasting text onto emails can sometimes be problematic. This can be frustrating for users who frequently copy and paste information, and can slow down productivity.

What recommendations would you give to someone considering this product?

If you're new to Spike, one recommendation I have is to check your preferences before using the platform to personalize your interface. This is particularly important if you plan to use the unified inbox feature, which allows you to view all of your email accounts in a single inbox.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stefan M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product which changed the way I use email

Likeliness to Recommend

8 /10

What differentiates Spike from other similar products?

It changes the standard email UI by making it feel more like instant messaging.

What is your favorite aspect of this product?

Integration with more than one Gmail email. Email status tracking (shows if the recipient read it or not)

What do you dislike most about this product?

Calendar is not great as it doesn't allow to create Google Meet links

What recommendations would you give to someone considering this product?

Buy it only if you use GMAIL as your email

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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