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Sophos

Sophos Managed Detection and Response

Composite Score

8.1 /10

CX Score

8.1 /10

34 Reviews Write a Review

What is Sophos Managed Detection and Response?

Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service. Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision.

Company Details

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Sophos Managed Detection and Response Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sophos Managed Detection and Response.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 82%
Negotiation and Contract:: 85%
Conflict Resolution:: 87%
Strategy & Innovation:: 90%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sophos Managed Detection and Response?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Security Protects
Respectful

Feature Ratings

Average 86

Automated Threat Hunting

Threat Intelligence

Incident Management

Prevention

Proactive Threat Hunting

24/7/365 Security Monitoring

Real-Time Threat and Anomaly Detection

Vulnerability Management

Technology Management

Use of the MITRE ATT&CK Framework

Compliance Reporting and Archival Mechanisms

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Sophos Managed Detection and Response Reviews

Charles B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

I'm absolutely fine with Sophos MTR. Solid product

Likeliness to Recommend

9 /10

What differentiates Sophos Managed Detection and Response from other similar products?

Better communication with us

What is your favorite aspect of this product?

Accessibility to quality trainings

What do you dislike most about this product?

Inaccurate asset discovery

What recommendations would you give to someone considering this product?

I totally recommend this product, like most products it takes a while to blend with, but when you do, you absolutely enjoy it.

Pros

Continually Improving Product
Efficient Service
Effective Service
Inspires Innovation

Cons

Less Performance Enhancing
Less Productive

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Fantastic product, but high resource consumption

Likeliness to Recommend

8 /10

Pros

Respectful
Transparent
Includes Product Enhancements
Friendly Negotiation

Cons

Less Performance Enhancing
Less Productive

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Sophos is a product that is feature rich & Easy

Likeliness to Recommend

10 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

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How We Deliver

Sophos Managed Detection and Response

What is Sophos Managed Detection and Response?

Company Details

Need Assistance?

Sophos Managed Detection and Response Ratings

87 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sophos Managed Detection and Response?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Vulnerability Management Discover and fix vulnerabilities in the system.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Sophos Managed Detection and Response Reviews

Charles B.

I'm absolutely fine with Sophos MTR. Solid product

Likeliness to Recommend

Pros

Cons

Fantastic product, but high resource consumption

Likeliness to Recommend

Pros

Cons

Sophos is a product that is feature rich & Easy

Likeliness to Recommend

Pros

Most Popular Sophos Managed Detection and Response Comparisons

Field Effect MDR

Crowdstrike Falcon Platform

Alert Logic MDR

Cynet 360

Netsurion

Rapid7 Managed Detection and Response

Title

Feature Ratings

Automated Threat Hunting

Threat Intelligence

Incident Management

Prevention

Proactive Threat Hunting

24/7/365 Security Monitoring

Real-Time Threat and Anomaly Detection

Vulnerability Management

Technology Management

Use of the MITRE ATT&CK Framework

Compliance Reporting and Archival Mechanisms

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Breadth of Features

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement