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SOCI Social Logo
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SOCi

SOCI Social

Composite Score
7.4 /10
CX Score
7.3 /10
Category
SOCI Social
7.4 /10

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details


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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

6% Negative
15% Neutral
79% Positive

Pros

  • Security Protects
  • Efficient Service
  • Caring
  • Saves Time

Feature Ratings

Average 83

Social Response Management

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Dashboards and Visualization

83

Social Post Archival

83

Social Moderation and Workflow Management

82

Trend Analysis

82

Social Media Channel Integration Outbound

82

Sentiment Analysis

81

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Vendor Support

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

80

Breadth of Features

79

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

73

SOCI Social Reviews

Marie R.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A worth while investment.

Likeliness to Recommend

10 /10

What differentiates SOCI Social from other similar products?

I like that you can manage multiple locations.

What is your favorite aspect of this product?

The integrations are pretty seamless.

What do you dislike most about this product?

It's an investment, but can be worth it for larger companies that can afford it.

What recommendations would you give to someone considering this product?

I definitely recommend it for businesses with more than one location.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian D.

  • Role: Operations
  • Industry: Retail
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use and relatively cost favorable!

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

The ability to customize

What is your favorite aspect of this product?

The speed at which I am alerted

What do you dislike most about this product?

Cost can be high

What recommendations would you give to someone considering this product?

To give it a shot

Pros

  • Continually Improving Product
  • Friendly Negotiation
  • Enables Productivity
  • Trustworthy

Cons

  • Inhibits Innovation
  • Less Caring
  • Less Reliable

Amy P.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

It couldn't be any easier!

Likeliness to Recommend

10 /10

What differentiates SOCI Social from other similar products?

I truly enjoy the app -- it makes it so easy to keep on top of my social media comments while I'm away from my desk.

What is your favorite aspect of this product?

I love seeing all my social media efforts in one place, and being able to click and drag entire entries to dates and time I desire.

What do you dislike most about this product?

I'd love some integration with TikTok!

What recommendations would you give to someone considering this product?

Spend some time and learn how to use all the bells and whistles to ensure you're maximizing everything Soci has to offer.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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