What is SOCI Social?
Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
88 Plan to Renew
3
Since last award
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SOCI Social?
Pros
- Security Protects
- Efficient Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Social Post Archival
Trend Analysis
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
SOCI Social Reviews
Abigail E.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2022
Just get it! You won't regret it.
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
To be honest Soci is the software we had when I started ny role. It works and is easy to use so I've never felt like I wanted to shop around and compare. Plus we a part of a franchise and there is content pre loaded into soci from national.
What is your favorite aspect of this product?
I love that I dont have to spend time making the same post on multiple platforms. Saves time and fustration. I also love that it brings all the incoming messages/comments into a single dashboard where it is easy to resoond and keep track. You can even assign conversations to specific members of the team.
What do you dislike most about this product?
I find the UI a bit clunky and unintuitive. This is a minor complaint thought as it is straightforward enough I've never needed help from the service team to figure it out.
What recommendations would you give to someone considering this product?
It is a reliable and easy to use product, just go for it!
Pros
- Reliable
- Enables Productivity
- Includes Product Enhancements
- Security Protects
Solmo F.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Powerful Digital Analytics.
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
SOCI Social is an expansive option for analyzing digital media.
What is your favorite aspect of this product?
SOCI Social gives insightful details of how efficiency a digital stream is
What do you dislike most about this product?
SOCI Social lacks accurate website analytical option.
What recommendations would you give to someone considering this product?
SOCI Social is a productive platform for digital recording and analysis.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jen R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Easy to use
Likeliness to Recommend
What differentiates SOCI Social from other similar products?
It is user friendly.
What is your favorite aspect of this product?
That I can look at the analytics
What do you dislike most about this product?
nothing really
What recommendations would you give to someone considering this product?
This is very user friendly and even those who are not too computer savvy can use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing