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SOCI Social Logo
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SOCi

SOCI Social

Composite Score
7.4 /10
CX Score
7.3 /10
Category
SOCI Social
7.4 /10

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details


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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

6% Negative
15% Neutral
79% Positive

Pros

  • Security Protects
  • Efficient Service
  • Caring
  • Saves Time

Feature Ratings

Average 83

Social Response Management

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Dashboards and Visualization

83

Social Post Archival

83

Trend Analysis

82

Social Moderation and Workflow Management

82

Social Media Channel Integration Outbound

82

Sentiment Analysis

81

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Vendor Support

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

80

Breadth of Features

79

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

73

SOCI Social Reviews

Lindsey T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good tool easy to use and helpful."

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

This program stands out from the competition because it makes it simple to make posts on various social media platforms; additionally, it provides excellent customer service and is always available to assist users.

What is your favorite aspect of this product?

The user-friendliness. It's convenient to be able to see how we're rated across several platforms and in different ways all on one page. If we are unable to respond to a review personally, SOCi does a fantastic job of crafting a polished response on our behalf. In addition, I appreciate that they come up with original material for us to share on social media, which keeps our audience engaged.

What do you dislike most about this product?

I'd like it if photos uploaded to social media sites were automatically resized to the correct dimensions.

What recommendations would you give to someone considering this product?

This software comes highly recommended as it allows for the management of numerous social media marketing accounts with a single mouse click. The accompanying analysis was really helpful.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Esmeralda P.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Overall good experience, I recommend."

Likeliness to Recommend

7 /10

What differentiates SOCI Social from other similar products?

It is simpler than other systems in that you only need to check in once a week or even once a month to schedule postings that will run for as long as you want them to.

What is your favorite aspect of this product?

SoCi consolidates numerous features that I've desired in different tools, such as Hootsuite, Chatmeter, and Mindstream. It's also the first time I've used social media scheduling software that allows me to publish to Google My Business, Facebook, and Instagram all at the same time.

What do you dislike most about this product?

It takes some time to become used to everything the program has to offer and feel like you're making the most of it. Thankfully, there is a kind and knowledgeable support team, and "SoCi University" provides access to a wealth of instructional films.

What recommendations would you give to someone considering this product?

This tool comes highly recommended by me due to the convenience with which posts can be made to many platforms as well as the ability to schedule posts in advance.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time
  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2022

A Great Social Media Management Tool

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Saves Time

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