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SOCI Social Logo
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SOCi

SOCI Social

Composite Score
7.4 /10
CX Score
7.3 /10
Category
SOCI Social
7.4 /10

What is SOCI Social?

Deploying localized content that resonates with your target audience across 100s or 1000s of locations? Nearly impossible. Multi-location businesses are not only facing the unique challenge of managing their brand on endless social platforms and limitless local pages, but they also need to deliver engaging content that drives meaningful results, across all their locations. SOCi’s Content Management enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.

Company Details


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Awards & Recognition

SOCI Social won the following awards in the Social Media Management - Midmarket category

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SOCI Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SOCI Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SOCI Social?

6% Negative
15% Neutral
79% Positive

Pros

  • Security Protects
  • Efficient Service
  • Caring
  • Saves Time

Feature Ratings

Average 83

Social Response Management

85

Campaign Execution

85

Social Media Channel Integration Inbound

84

Dashboards and Visualization

83

Social Post Archival

83

Trend Analysis

82

Social Moderation and Workflow Management

82

Social Media Channel Integration Outbound

82

Sentiment Analysis

81

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Vendor Support

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

80

Breadth of Features

79

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

73

SOCI Social Reviews

Macie M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

SOCI Simplifies Social Media Management

Likeliness to Recommend

8 /10

What differentiates SOCI Social from other similar products?

I'd say SOCI takes a pretty comprehensive approach to managing social media. While some other platforms may only focus on just scheduling or just analytics, you can do it all on SOCI, making the process simplified and easy.

What is your favorite aspect of this product?

I like that you can do so many things all in one place. Like scheduling posts, reviewing the engagement of those posts, and analyzes performances.

What do you dislike most about this product?

I feel like it was a bit of a learning curve to learn at first. It can be overwhelming, especially for new users. But once you get the hang of it, it's easier to understand.

What recommendations would you give to someone considering this product?

Take advantage of the training resources when you first start, it makes things easier to comprehend and you can utilize the platform to its full potential that way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisbeth G.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Amazing time saver!

Likeliness to Recommend

10 /10

What differentiates SOCI Social from other similar products?

You can publish in social media from one platform and connect multi-locations. Reporting Suite is a bonus!

What is your favorite aspect of this product?

Easy to use and reply back to social media comments all in one spot

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Amazing for multi-location clients and franchisees

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jon S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Quick integration of social media platforms

Likeliness to Recommend

9 /10

What differentiates SOCI Social from other similar products?

Quick integration and easy to edit the features of your social media post

What is your favorite aspect of this product?

The calendar feature, which lets me "skip/change" any upcoming posts

What do you dislike most about this product?

I do not dislike anything at this time.

What recommendations would you give to someone considering this product?

Definitely give it a shot and ask for a sales demo

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Respectful

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