What is Smartlook Analytics?
Smartlook is a comprehensive product analytics & visual user insights tool. It is the only combined quantitative + qualitative analytics platform that’s actually easy for growing teams to set up and adopt.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
3
Since last award
90 Plan to Renew
10
Since last award
82 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartlook Analytics?
Pros
- Client Friendly Policies
- Altruistic
- Appreciates Incumbent Status
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Analytics and Reporting
Conversion Analysis
Data Analysis and Survey Function
Data Management
API Framework
Audience Segmentation
Data Integrity
Mobile Functionality
Device and Browser Analytics
Data Warehousing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Smartlook Analytics Reviews
Leticia D.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use, better than ContentSquare
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
SMartlook loads the recordings faster than the others.
What is your favorite aspect of this product?
The recordings analytics
What do you dislike most about this product?
it should have more training on how to present to the board the financial benefits of using smartlook.
What recommendations would you give to someone considering this product?
It`s worth it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shubham P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
One of the useful ones among other competitors
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
Smartlook Analytics has a feature of customizable data masking that really works. We can see what data auser is feedin into the contact form of the site, which is really helpful to check if any user filled the form but it isn't submitted properly.
What is your favorite aspect of this product?
As I mentioned the point above, that we can see the data a user is feeding to a contact form.
What do you dislike most about this product?
I don't really dislike the product but I just stopped prefering this product as their free competitors are available in the market which also works good.
What recommendations would you give to someone considering this product?
If you receive a good amount of traffic an dleads in your site, then this product id really helpful. You can check the session daily to see if a user tried to full the form but somehow failed or finding difficulties, still you will have their data to contact them in purpose to help.
Pros
- Reliable
- Trustworthy
- Effective Service
- Inspires Innovation
Lyonel S.
- Role: Consultant
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2023
Good product, easy to implement and use.
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
It is easy to set up and to obtain insights very quickly.
What is your favorite aspect of this product?
I liked how quick it was to set up funnels and get conversion results.
What do you dislike most about this product?
The provided analysis are not enough in my opinion, you have to couple it with other analytics tools, but it's easily feasible.
What recommendations would you give to someone considering this product?
It is a good product to start an analytics journey but more advanced and detailed capabilities will require other tools.
Pros
- Trustworthy
- Effective Service
- Caring
- Saves Time
